touch-packages team mailing list archive

[teo1978 <teo8976@xxxxxxxxx>]

Public bug reported:

Not sure Apport is the correct package.

When something crashes, e.g. Xorg, a popup appears informing of that and
offering the possibility to report the error.

However, the issue is that:
1 - it does not give you the slightest feedback of whether the error was reported succesfully. Immediately after clicking on Report, the window closes and syou see nothing else (or you see the reporting questions, such as that below, but never any progress information about the reporting process). 

2 - it doesn't provide a link to any publicly accessible information
about the reported error. I don't know if such public information is
available, if it is not then it should. I don't know if a bug is opened
in Launchpad or any other public bugtracker. If it is not then it
should. Actually it should definitely offer the possibility to login on
Launchpad and file a launchpad bug report (in addition to whatever it
already does) if one has an account.

3 - It even goes to the extreme point of nonsense that, if the crash is
in Xorg, it asks you the usual question that ubuntu-bug would ask:
whether you are willing to do additional debugging work if asked by the
developers. Well, suppose I say Yes: how the hell are developers
supposed to contact me?? I don't think my email is stored anywhere in
the system, so unless it opens a browser and gives me an opportunity to
log in on Launchpad how does it know?

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: apport 2.14.1-0ubuntu3.2
ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
Uname: Linux 3.13.0-34-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
Date: Sun Sep 14 09:22:14 2014
InstallationDate: Installed on 2013-10-11 (337 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: Upgraded to trusty on 2014-05-24 (112 days ago)

** Affects: apport (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1369223

Title:
  Crash report doesn't give return a link to the report sent, nor give
  any feedback of success/failure

Status in “apport” package in Ubuntu:
  New

Bug description:
  Not sure Apport is the correct package.

  When something crashes, e.g. Xorg, a popup appears informing of that
  and offering the possibility to report the error.

  However, the issue is that:
  1 - it does not give you the slightest feedback of whether the error was reported succesfully. Immediately after clicking on Report, the window closes and syou see nothing else (or you see the reporting questions, such as that below, but never any progress information about the reporting process). 

  2 - it doesn't provide a link to any publicly accessible information
  about the reported error. I don't know if such public information is
  available, if it is not then it should. I don't know if a bug is
  opened in Launchpad or any other public bugtracker. If it is not then
  it should. Actually it should definitely offer the possibility to
  login on Launchpad and file a launchpad bug report (in addition to
  whatever it already does) if one has an account.

  3 - It even goes to the extreme point of nonsense that, if the crash
  is in Xorg, it asks you the usual question that ubuntu-bug would ask:
  whether you are willing to do additional debugging work if asked by
  the developers. Well, suppose I say Yes: how the hell are developers
  supposed to contact me?? I don't think my email is stored anywhere in
  the system, so unless it opens a browser and gives me an opportunity
  to log in on Launchpad how does it know?

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: apport 2.14.1-0ubuntu3.2
  ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
  Uname: Linux 3.13.0-34-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sun Sep 14 09:22:14 2014
  InstallationDate: Installed on 2013-10-11 (337 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: Upgraded to trusty on 2014-05-24 (112 days ago)

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