touch-packages team mailing list archive

[Marcelo Salgado <msscelo@xxxxxxxxx>]

Public bug reported:

I suspended my dv7, when I tried to resume it crashed, I rebooted it.
Since then, audio is not working, everything seems fine visually, I have
tried many tutorials to no avail, everything seems to be in working
order, but no sound comes out of speakers or headphone.

I have also tried an external usb audio driver, no sound comes out of it
either. It seems to be recognized, there is no indication that it should
not be working.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Oct 29 10:38:09 2014
InstallationDate: Installed on 2014-09-10 (49 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [HP Pavilion dv7 Notebook PC, IDT 92HD81B1X5, Black Headphone Out, Front] No sound at all
UpgradeStatus: Upgraded to trusty on 2014-10-28 (0 days ago)
dmi.bios.date: 07/20/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.1A
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 165A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr058D110000244620001620100:rvnHewlett-Packard:rn165A:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 058D110000244620001620100
dmi.sys.vendor: Hewlett-Packard

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

** Description changed:

  I suspended my dv7, when I tried to resume it crashed, I rebooted it.
  Since then, audio is not working, everything seems fine visually, I have
  tried many tutorials to no avail, everything seems to be in working
  order, but no sound comes out of speakers or headphone.
  
- I have also tried and external usb audio driver, no sound comes out of
- it either. It seems to be recognized, there is no indication that it
- should not be working.
+ I have also tried an external usb audio driver, no sound comes out of it
+ either. It seems to be recognized, there is no indication that it should
+ not be working.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Oct 29 10:38:09 2014
  InstallationDate: Installed on 2014-09-10 (49 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
  Symptom_Jack: Black Headphone Out, Front
  Symptom_Type: No sound at all
  Title: [HP Pavilion dv7 Notebook PC, IDT 92HD81B1X5, Black Headphone Out, Front] No sound at all
  UpgradeStatus: Upgraded to trusty on 2014-10-28 (0 days ago)
  dmi.bios.date: 07/20/2011
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.1A
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 165A
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 10.31
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr058D110000244620001620100:rvnHewlett-Packard:rn165A:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion dv7 Notebook PC
  dmi.product.version: 058D110000244620001620100
  dmi.sys.vendor: Hewlett-Packard

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1387187

Title:
  [HP Pavilion dv7 Notebook PC, IDT 92HD81B1X5, Black Headphone Out,
  Front] No sound at all

Status in “alsa-driver” package in Ubuntu:
  New

Bug description:
  I suspended my dv7, when I tried to resume it crashed, I rebooted it.
  Since then, audio is not working, everything seems fine visually, I
  have tried many tutorials to no avail, everything seems to be in
  working order, but no sound comes out of speakers or headphone.

  I have also tried an external usb audio driver, no sound comes out of
  it either. It seems to be recognized, there is no indication that it
  should not be working.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Oct 29 10:38:09 2014
  InstallationDate: Installed on 2014-09-10 (49 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  marcelosalgado   2139 F.... pulseaudio
  Symptom_Jack: Black Headphone Out, Front
  Symptom_Type: No sound at all
  Title: [HP Pavilion dv7 Notebook PC, IDT 92HD81B1X5, Black Headphone Out, Front] No sound at all
  UpgradeStatus: Upgraded to trusty on 2014-10-28 (0 days ago)
  dmi.bios.date: 07/20/2011
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.1A
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 165A
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 10.31
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr058D110000244620001620100:rvnHewlett-Packard:rn165A:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion dv7 Notebook PC
  dmi.product.version: 058D110000244620001620100
  dmi.sys.vendor: Hewlett-Packard

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