touch-packages team mailing list archive

[Guillaume <guillaumetauzin.ut@xxxxxxxxx>]

Public bug reported:

Problem: There is no sound from the internal sepaker and it is very low when headset is plugged in.
There is a dual boot with windows 8.1 and the sound is working just fine on W8.1.

I have tried to:
- Update the driver https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS
- Play around with sound level in alsamixer

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  guta       2564 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Nov 19 10:08:53 2014
InstallationDate: Installed on 2014-11-17 (1 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  guta       2564 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [SVS13A3W9ES, Realtek ALC275, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: R1021C8
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnInsydeCorp.:bvrR1021C8:bd03/13/2013:svnSonyCorporation:pnSVS13A3W9ES:pvrC60BZHDH:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: SVS13A3W9ES
dmi.product.version: C60BZHDH
dmi.sys.vendor: Sony Corporation

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1394114

Title:
  [SVS13A3W9ES, Realtek ALC275, no sound from internal speaker and very
  low sound from headset

Status in “alsa-driver” package in Ubuntu:
  New

Bug description:
  Problem: There is no sound from the internal sepaker and it is very low when headset is plugged in.
  There is a dual boot with windows 8.1 and the sound is working just fine on W8.1.

  I have tried to:
  - Update the driver https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS
  - Play around with sound level in alsamixer

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  guta       2564 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Nov 19 10:08:53 2014
  InstallationDate: Installed on 2014-11-17 (1 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  guta       2564 F.... pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [SVS13A3W9ES, Realtek ALC275, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/13/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: R1021C8
  dmi.board.asset.tag: N/A
  dmi.board.name: VAIO
  dmi.board.vendor: Sony Corporation
  dmi.board.version: N/A
  dmi.chassis.asset.tag: N/A
  dmi.chassis.type: 10
  dmi.chassis.vendor: Sony Corporation
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnInsydeCorp.:bvrR1021C8:bd03/13/2013:svnSonyCorporation:pnSVS13A3W9ES:pvrC60BZHDH:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
  dmi.product.name: SVS13A3W9ES
  dmi.product.version: C60BZHDH
  dmi.sys.vendor: Sony Corporation

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