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[Bug 1395306] [NEW] Phone is not recognised as an MTP device when plugging in to laptop

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Public bug reported:

I was trying to copy some media to the phone, but I couldn't get it to
mount and open in Nautilus.

This is what happens in syslog (XXXX's added by me, they do appear in
the log):


Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.682438] usb 1-1.2: new high-speed USB device number 14 using ehci-pci
Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776451] usb 1-1.2: New USB device found, idVendor=XXXX, idProduct=XXXX
Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776466] usb 1-1.2: New USB device strings: Mfr=2, Product=3, SerialNumber=4
Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776475] usb 1-1.2: Product: XXXX
Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776482] usb 1-1.2: Manufacturer: XXXX
Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776489] usb 1-1.2: SerialNumber: XXXX
Nov 22 11:45:35 malfunctioning-eddie mtp-probe: checking bus 1, device 14: "/sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2"
Nov 22 11:45:35 malfunctioning-eddie mtp-probe: bus: 1, device: 14 was not an MTP device

Logs from phone (mtp-server.log):

E1122 11:45:33.247709  3940 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:45:33.636587  3950 server.cpp:419] MTP server starting...
E1122 11:45:33.652539  3950 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:45:34.128736  3960 server.cpp:419] MTP server starting...
E1122 11:45:34.148012  3960 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:45:34.519814  3970 server.cpp:419] MTP server starting...
E1122 11:45:34.539361  3970 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:45:34.946013  3980 server.cpp:419] MTP server starting...
E1122 11:45:34.963222  3980 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:45:35.256752  3990 server.cpp:419] MTP server starting...
E1122 11:45:35.326427  3990 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:45:35.942173  4014 server.cpp:419] MTP server starting...
E1122 11:56:16.195247  4014 MtpServer.cpp:174] request read returned -1: Input/output error [5]
I1122 11:56:16.768614  8462 server.cpp:419] MTP server starting...


My phone is krillin:
last update: 2014-11-22 11:07:40
version version: 168
version ubuntu: 20141121.1
version device: 20141119-db417fa
version custom: 20141119-442-21-160

** Affects: mtp (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1395306

Title:
  Phone is not recognised as an MTP device when plugging in to laptop

Status in “mtp” package in Ubuntu:
  New

Bug description:
  I was trying to copy some media to the phone, but I couldn't get it to
  mount and open in Nautilus.

  This is what happens in syslog (XXXX's added by me, they do appear in
  the log):

  
  Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.682438] usb 1-1.2: new high-speed USB device number 14 using ehci-pci
  Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776451] usb 1-1.2: New USB device found, idVendor=XXXX, idProduct=XXXX
  Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776466] usb 1-1.2: New USB device strings: Mfr=2, Product=3, SerialNumber=4
  Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776475] usb 1-1.2: Product: XXXX
  Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776482] usb 1-1.2: Manufacturer: XXXX
  Nov 22 11:45:35 malfunctioning-eddie kernel: [  193.776489] usb 1-1.2: SerialNumber: XXXX
  Nov 22 11:45:35 malfunctioning-eddie mtp-probe: checking bus 1, device 14: "/sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2"
  Nov 22 11:45:35 malfunctioning-eddie mtp-probe: bus: 1, device: 14 was not an MTP device

  Logs from phone (mtp-server.log):

  E1122 11:45:33.247709  3940 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:45:33.636587  3950 server.cpp:419] MTP server starting...
  E1122 11:45:33.652539  3950 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:45:34.128736  3960 server.cpp:419] MTP server starting...
  E1122 11:45:34.148012  3960 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:45:34.519814  3970 server.cpp:419] MTP server starting...
  E1122 11:45:34.539361  3970 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:45:34.946013  3980 server.cpp:419] MTP server starting...
  E1122 11:45:34.963222  3980 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:45:35.256752  3990 server.cpp:419] MTP server starting...
  E1122 11:45:35.326427  3990 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:45:35.942173  4014 server.cpp:419] MTP server starting...
  E1122 11:56:16.195247  4014 MtpServer.cpp:174] request read returned -1: Input/output error [5]
  I1122 11:56:16.768614  8462 server.cpp:419] MTP server starting...

  
  My phone is krillin:
  last update: 2014-11-22 11:07:40
  version version: 168
  version ubuntu: 20141121.1
  version device: 20141119-db417fa
  version custom: 20141119-442-21-160

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