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[Bug 1402350] Re: Powering on the printer does not activate the related usb port

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 14 Dec 2014 09:20:55 -0000
Reply-to: Bug 1402350 <1402350@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
** Description changed:

- Following a previous lp:241781 report and its  #20 comment
+ Using a desktop with vivid i386 and a USB connected HP Photosmart C4585:
+ - Sending a print job does not activate the USB port.
+ - Print jobs do not stay inside the queue.
+ - Once logged into gnome-shell an icon is in the systray for a few seconds then disappears.
  
- Using a desktop with vivid i386 and a hp photosmart c4585 linked to usb port. Problems:
- - setting the printer 'on' by powering it up, its firmware does not send an event to awake the related usb port (due to powervasing rules the kernel is not aware of that new event, or it looks like )
- - sending a printing job does not activate neither that usb port (but looks normal as it might be the printer job to activate its usb port)
- - the printing job also seems lost: does not stay inside the queue
- 
- so im thinking about how the 'usb' device is monitored:
- - at the login session (gnome-shell here) the hp printer is well identified (icon in the systray for a few seconds then disappear)
- - when a print job is sent later, the printer does not awake: need to unplug/plug the usb cord, then i need to reload the printing job, choose the printer, then the job is done. But then the usb port is again deactivated and the next print job needs the previous workaround.
- 
- That is; so as i understand, sending a print job and/or powering 'on'
- the printer SHOULD also first reinitiate the device to make it active.
- Is it a udev/systemd/upstart/script/else missing/not implemented
- mandatory job ?
+ WORKAROUND: Unplug/plug the USB cord, reload the print job, and choose
+ the printer.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:
  
  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:
  
  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

** Tags added: latest-bios-3001

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https://bugs.launchpad.net/bugs/1402350

Title:
  Powering on the printer does not activate the related usb port

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  Using a desktop with vivid i386 and a USB connected HP Photosmart C4585:
  - Sending a print job does not activate the USB port.
  - Print jobs do not stay inside the queue.
  - Once logged into gnome-shell an icon is in the systray for a few seconds then disappears.

  WORKAROUND: Unplug/plug the USB cord, reload the print job, and choose
  the printer.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:

  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:

  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

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References

[Bug 1402350] [NEW] Powering on the printer does not activate the related usb port
From: dino99, 2014-12-14