touch-packages team mailing list archive

[dino99 <1402350@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Following a previous lp:241781 report and its  #20 comment

Using a desktop with vivid i386 and a hp photosmart c4585 linked to usb port. Problems:
- setting the printer 'on' by powering it up, its firmware does not send an event to awake the related usb port (due to powervasing rules the kernel is not aware of that new event, or it looks like )
- sending a printing job does not activate neither that usb port (but looks normal as it might be the printer job to activate its usb port)
- the printing job also seems lost: does not stay inside the queue

so im thinking about how the 'usb' device is monitored:
- at the login session (gnome-shell here) the hp printer is well identified (icon in the systray for a few seconds then disappear)
- when a print job is sent later, the printer does not awake: need to unplug/plug the usb cord, then i need to reload the printing job, choose the printer, then the job is done. But then the usb port is again deactivated and the next print job needs the previous workaround.

That is; so as i understand, sending a print job and/or powering 'on'
the printer SHOULD also first reinitiate the device to make it active.
Is it a udev/systemd/upstart/script/else missing/not implemented
mandatory job ?

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: cups 1.7.5-3ubuntu2
ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
Uname: Linux 3.18.0-7-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.15-0ubuntu2
Architecture: i386
BootDmesg: (Nothing has been logged yet.)
CupsErrorLog:

CurrentDesktop: GNOME
Date: Sun Dec 14 08:54:53 2014
KernLog:

Lpstat:
 device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
 device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
 grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3002
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5W DH Deluxe
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: P5W DH Deluxe
dmi.product.version: System Version
dmi.sys.vendor: ASUSTEK COMPUTER INC

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 third-party-packages vivid

** Description changed:

  Following a previous 241781 report and its  #20 comment
  
  Using a desktop with vivid i386 and a hp photosmart c4585 linked to usb port. Problems:
  - setting the printer 'on' by powering it up, its firmware does not send an event to awake the related usb port (due to powervasing rules the kernel is not aware of that new event, or it looks like )
  - sending a printing job does not activate neither that usb port (but looks normal as it might be the printer job to activate its usb port)
  - the printing job also seems lost: does not stay inside the queue
  
  so im thinking about how the 'usb' device is monitored:
  - at the login session (gnome-shell here) the hp printer is well identified (icon in the systray for a few seconds then disappear)
- - when a print job is sent later, the printer does not awake: need to unplug/plug the usb cord, then i need to reload the printing job, choose the printer, then the job is done. But then the printer is again deactivated and the next print job needs the previous workaround.
+ - when a print job is sent later, the printer does not awake: need to unplug/plug the usb cord, then i need to reload the printing job, choose the printer, then the job is done. But then the usb port is again deactivated and the next print job needs the previous workaround.
  
  That is; so as i understand, sending a print job and/or powering 'on'
  the printer SHOULD also first reinitiate the device to make it active.
  Is it a udev/systemd/upstart/script/else missing/not implemented
  mandatory job ?
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:
-  
+ 
  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:
-  
+ 
  Lpstat:
-  device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
-  device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
+  device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
+  device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
-  Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
-  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
-  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
+  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
-  Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
-  grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
+  Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
+  grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

** Description changed:

- Following a previous 241781 report and its  #20 comment
+ Following a previous lp:241781 report and its  #20 comment
  
  Using a desktop with vivid i386 and a hp photosmart c4585 linked to usb port. Problems:
  - setting the printer 'on' by powering it up, its firmware does not send an event to awake the related usb port (due to powervasing rules the kernel is not aware of that new event, or it looks like )
  - sending a printing job does not activate neither that usb port (but looks normal as it might be the printer job to activate its usb port)
  - the printing job also seems lost: does not stay inside the queue
  
  so im thinking about how the 'usb' device is monitored:
  - at the login session (gnome-shell here) the hp printer is well identified (icon in the systray for a few seconds then disappear)
  - when a print job is sent later, the printer does not awake: need to unplug/plug the usb cord, then i need to reload the printing job, choose the printer, then the job is done. But then the usb port is again deactivated and the next print job needs the previous workaround.
  
  That is; so as i understand, sending a print job and/or powering 'on'
  the printer SHOULD also first reinitiate the device to make it active.
  Is it a udev/systemd/upstart/script/else missing/not implemented
  mandatory job ?
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:
  
  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:
  
  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

-- 
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https://bugs.launchpad.net/bugs/1402350

Title:
  Powering on the printer does not activate the related usb port

Status in cups package in Ubuntu:
  New

Bug description:
  Following a previous lp:241781 report and its  #20 comment

  Using a desktop with vivid i386 and a hp photosmart c4585 linked to usb port. Problems:
  - setting the printer 'on' by powering it up, its firmware does not send an event to awake the related usb port (due to powervasing rules the kernel is not aware of that new event, or it looks like )
  - sending a printing job does not activate neither that usb port (but looks normal as it might be the printer job to activate its usb port)
  - the printing job also seems lost: does not stay inside the queue

  so im thinking about how the 'usb' device is monitored:
  - at the login session (gnome-shell here) the hp printer is well identified (icon in the systray for a few seconds then disappear)
  - when a print job is sent later, the printer does not awake: need to unplug/plug the usb cord, then i need to reload the printing job, choose the printer, then the job is done. But then the usb port is again deactivated and the next print job needs the previous workaround.

  That is; so as i understand, sending a print job and/or powering 'on'
  the printer SHOULD also first reinitiate the device to make it active.
  Is it a udev/systemd/upstart/script/else missing/not implemented
  mandatory job ?

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.18.0-7.8-generic 3.18.0
  Uname: Linux 3.18.0-7-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.15-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:

  CurrentDesktop: GNOME
  Date: Sun Dec 14 08:54:53 2014
  KernLog:

  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.18.0-7-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro init=/lib/systemd/systemd
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

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