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[Bug 1418698] [NEW] downloading photo from camera

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Public bug reported:

I get error message "Unable to fetch previews from the camera: Could not
claim the USB device (-53)" when I try to connect my camera and download
photos to the PC using Shotwell

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
Uname: Linux 3.13.0-44-generic x86_64
NonfreeKernelModules: fglrx
.tmp.unity.support.test.0:
 
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Thu Feb  5 20:59:34 2015
DistUpgraded: 2014-08-18 16:22:02,097 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DpkgLog:
 
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:3577]
InstallationDate: Installed on 2012-03-10 (1062 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Hewlett-Packard HP 635 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-generic root=UUID=88555ba2-342e-4c47-94f9-8a411faeb88a ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-08-18 (171 days ago)
dmi.bios.date: 12/13/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.43
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3577
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 24.48
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.43:bd12/13/2011:svnHewlett-Packard:pnHP635NotebookPC:pvr058A100000004C10002600000:rvnHewlett-Packard:rn3577:rvr24.48:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 635 Notebook PC
dmi.product.version: 058A100000004C10002600000
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1~ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.3
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Feb  5 20:28:23 2015
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
 AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
 AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.6
xserver.video_driver: fglrx

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty ubuntu

-- 
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https://bugs.launchpad.net/bugs/1418698

Title:
  downloading photo from camera

Status in xorg package in Ubuntu:
  New

Bug description:
  I get error message "Unable to fetch previews from the camera: Could
  not claim the USB device (-53)" when I try to connect my camera and
  download photos to the PC using Shotwell

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  NonfreeKernelModules: fglrx
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Thu Feb  5 20:59:34 2015
  DistUpgraded: 2014-08-18 16:22:02,097 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  DpkgLog:
   
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:3577]
  InstallationDate: Installed on 2012-03-10 (1062 days ago)
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  MachineType: Hewlett-Packard HP 635 Notebook PC
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-generic root=UUID=88555ba2-342e-4c47-94f9-8a411faeb88a ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: Upgraded to trusty on 2014-08-18 (171 days ago)
  dmi.bios.date: 12/13/2011
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.43
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 3577
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 24.48
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnHewlett-Packard:bvrF.43:bd12/13/2011:svnHewlett-Packard:pnHP635NotebookPC:pvr058A100000004C10002600000:rvnHewlett-Packard:rn3577:rvr24.48:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 635 Notebook PC
  dmi.product.version: 058A100000004C10002600000
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.fglrx-installer: fglrx-installer N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.3
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Thu Feb  5 20:28:23 2015
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:
   AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2.6
  xserver.video_driver: fglrx

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