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[Bug 1445018] [NEW] Graphics issue, IntelHD

To: touch-packages@xxxxxxxxxxxxxxxxxxx
From: Magictallguy <magictallguy@xxxxxxxxxxx>
Date: Thu, 16 Apr 2015 13:48:30 -0000
Reply-to: Bug 1445018 <1445018@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Hey, I've stumbled into an issue after upgrading from Ubuntu 14.04 to Ubuntu 14.10.
My resolution is forced into 1280x768 and there are no other options.
After furiously Googling for the last 3 days, I've resorted to asking the community in the hopes that they can help me.

Running `apt-cache policy xorg` returns
```
xorg:
  Installed: 1:7.7+1ubuntu8.1
  Candidate: 1:7.7+7ubuntu2
  Version table:
     1:7.7+7ubuntu2 0
        500 http://gb.archive.ubuntu.com/ubuntu/ utopic/main amd64 Packages
 *** 1:7.7+1ubuntu8.1 0
        100 /var/lib/dpkg/status
```

I have 2 monitors - the primary one built into my laptop (Acer Aspire 5749 - normally running 1368x768) and a slave connected via VGA (a generic Dell - normally running 1280x1024).
Since updating, when checking in System Settings -> Screen Display, only 1 monitor is detected (the built-in). However, if I plug in the slave screen, they're mirrored but the settings still only declare 1 screen exists (when booting, or when logged in)

I believe this *might* be a graphic driver issue, but Software Updates
-> Additional Drivers shows absolutely nothing. All of Canonical and
Ubuntu's sources have been enabled and still, nothing can be found.

Please, for the sake of my own sanity, help! -.-

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-34.47-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
.tmp.unity.support.test.1:
 
ApportVersion: 2.14.7-0ubuntu8.3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Apr 16 14:36:05 2015
DistUpgraded: 2015-04-16 01:47:08,444 DEBUG enabling apt cron job
DistroCodename: utopic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:0623]
InstallationDate: Installed on 2015-04-11 (4 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Acer Aspire 5749
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=8e43a7d5-6791-449e-be90-d8e992115857 ro drm.debug=0xe plymouth:debug
Renderer: Software
SourcePackage: xorg
UpgradeStatus: Upgraded to utopic on 2015-04-16 (0 days ago)
dmi.bios.date: 11/29/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.08
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: HMA51_HR
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrV1.08:bd11/29/2011:svnAcer:pnAspire5749:pvrV1.08:rvnAcer:rnHMA51_HR:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 5749
dmi.product.version: V1.08
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Thu Apr 16 14:32:50 2015
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 
xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug compiz-0.9 ubuntu utopic

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1445018

Title:
  Graphics issue, IntelHD

Status in xorg package in Ubuntu:
  New

Bug description:
  Hey, I've stumbled into an issue after upgrading from Ubuntu 14.04 to Ubuntu 14.10.
  My resolution is forced into 1280x768 and there are no other options.
  After furiously Googling for the last 3 days, I've resorted to asking the community in the hopes that they can help me.

  Running `apt-cache policy xorg` returns
  ```
  xorg:
    Installed: 1:7.7+1ubuntu8.1
    Candidate: 1:7.7+7ubuntu2
    Version table:
       1:7.7+7ubuntu2 0
          500 http://gb.archive.ubuntu.com/ubuntu/ utopic/main amd64 Packages
   *** 1:7.7+1ubuntu8.1 0
          100 /var/lib/dpkg/status
  ```

  I have 2 monitors - the primary one built into my laptop (Acer Aspire 5749 - normally running 1368x768) and a slave connected via VGA (a generic Dell - normally running 1280x1024).
  Since updating, when checking in System Settings -> Screen Display, only 1 monitor is detected (the built-in). However, if I plug in the slave screen, they're mirrored but the settings still only declare 1 screen exists (when booting, or when logged in)

  I believe this *might* be a graphic driver issue, but Software Updates
  -> Additional Drivers shows absolutely nothing. All of Canonical and
  Ubuntu's sources have been enabled and still, nothing can be found.

  Please, for the sake of my own sanity, help! -.-

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: xorg 1:7.7+1ubuntu8.1
  ProcVersionSignature: Ubuntu 3.16.0-34.47-generic 3.16.7-ckt8
  Uname: Linux 3.16.0-34-generic x86_64
  .tmp.unity.support.test.1:
   
  ApportVersion: 2.14.7-0ubuntu8.3
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Thu Apr 16 14:36:05 2015
  DistUpgraded: 2015-04-16 01:47:08,444 DEBUG enabling apt cron job
  DistroCodename: utopic
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] Device [1025:0623]
  InstallationDate: Installed on 2015-04-11 (4 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Acer Aspire 5749
  ProcEnviron:
   LANGUAGE=en_GB:en
   PATH=(custom, no user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=8e43a7d5-6791-449e-be90-d8e992115857 ro drm.debug=0xe plymouth:debug
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: Upgraded to utopic on 2015-04-16 (0 days ago)
  dmi.bios.date: 11/29/2011
  dmi.bios.vendor: INSYDE
  dmi.bios.version: V1.08
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: HMA51_HR
  dmi.board.vendor: Acer
  dmi.board.version: Base Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnINSYDE:bvrV1.08:bd11/29/2011:svnAcer:pnAspire5749:pvrV1.08:rvnAcer:rnHMA51_HR:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire 5749
  dmi.product.version: V1.08
  dmi.sys.vendor: Acer
  version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1
  version.libgl1-mesa-dri: libgl1-mesa-dri N/A
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core N/A
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
  version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
  xserver.bootTime: Thu Apr 16 14:32:50 2015
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   
  xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

To manage notifications about this bug go to:
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Follow ups

[Bug 1445018] Re: Graphics issue, IntelHD
From: Launchpad Bug Tracker, 2015-06-22
[Bug 1445018] Re: Graphics issue, IntelHD
From: Christopher M. Penalver, 2015-04-22
[Bug 1445018] [NEW] Graphics issue, IntelHD
From: Magictallguy, 2015-04-16
References

[Bug 1445018] [NEW] Graphics issue, IntelHD
From: Magictallguy, 2015-04-16