touch-packages team mailing list archive

[Glotzbach <1451183@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

When printing a multiple-file pdf page sent from Adobe PDF Reader (other
situations not tested), a printing job starts as normal, but gets stuck
after one or 1,5 page. Both CUPS and the printer display say
'processing', the page gets stuck wherever the printer stopped printing.

Curious thing: after a full reboot (Shut Down... -> Restart), the
printer starts the job again, then (often) does finish it.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.5
ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
Uname: Linux 3.13.0-44-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: Unity
Date: Sun May  3 14:17:20 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-06-10 (326 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
KernLog:
 
Lpstat: device for HP-Photosmart-2570-series: hp:/usb/Photosmart_2570_series?serial=MY722312F404DY
MachineType: ECS G43T-3L
Papersize: a4
PpdFiles: HP-Photosmart-2570-series: HP Photosmart 2570 Series, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-44-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/10/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G43T-3L
dmi.board.vendor: ECS
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: ECS
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd04/10/2009:svnECS:pnG43T-3L:pvr1.0:rvnECS:rnG43T-3L:rvr1.0:cvnECS:ct3:cvr1.0:
dmi.product.name: G43T-3L
dmi.product.version: 1.0
dmi.sys.vendor: ECS

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug third-party-packages trusty

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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1451183

Title:
  printing job (multiple-page PDF) stops half way, status stays
  'processing'

Status in cups package in Ubuntu:
  New

Bug description:
  When printing a multiple-file pdf page sent from Adobe PDF Reader
  (other situations not tested), a printing job starts as normal, but
  gets stuck after one or 1,5 page. Both CUPS and the printer display
  say 'processing', the page gets stuck wherever the printer stopped
  printing.

  Curious thing: after a full reboot (Shut Down... -> Restart), the
  printer starts the job again, then (often) does finish it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.5
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sun May  3 14:17:20 2015
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2014-06-10 (326 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  KernLog:
   
  Lpstat: device for HP-Photosmart-2570-series: hp:/usb/Photosmart_2570_series?serial=MY722312F404DY
  MachineType: ECS G43T-3L
  Papersize: a4
  PpdFiles: HP-Photosmart-2570-series: HP Photosmart 2570 Series, hpcups 3.14.3
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-44-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/10/2009
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 080015
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: G43T-3L
  dmi.board.vendor: ECS
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: ECS
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd04/10/2009:svnECS:pnG43T-3L:pvr1.0:rvnECS:rnG43T-3L:rvr1.0:cvnECS:ct3:cvr1.0:
  dmi.product.name: G43T-3L
  dmi.product.version: 1.0
  dmi.sys.vendor: ECS

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