touch-packages team mailing list archive

[Luke Caputo <1453533@xxxxxxxxxxxxxxxxxx>]

Triaging changes made in accordance with:
https://wiki.ubuntu.com/DebuggingSoundProblems

** Tags removed: apport-bug i386 vivid
** Tags added: kernel-sound

** Package changed: alsa-driver (Ubuntu) => linux

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https://bugs.launchpad.net/bugs/1453533

Title:
  USB sound card not detected

Status in linux package in Ubuntu:
  New

Bug description:
  1) Description:	Ubuntu 15.04
  Release:	15.04
  3) Since my internal sound card is not working any longer, I am using a Storite external USB soundcard. It was working perfectly well with Windows, but is giving me problems in Ubuntu 15.04.
  4) The USB device is shown in lsusb but the same is not available in sound preferences. I am unable to get sound output into my headphone.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
  Uname: Linux 3.19.0-16-generic i686
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  truman     4558 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun May 10 17:00:08 2015
  InstallationDate: Installed on 2015-05-09 (1 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_IN:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_IN
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Title: USB sound card not detected
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/16/07
  dmi.bios.vendor: Lenovo
  dmi.bios.version: v2.04
  dmi.board.name: F50X
  dmi.board.vendor: Lenovo
  dmi.board.version: Not Applicable
  dmi.chassis.type: 10
  dmi.chassis.vendor: No Enclosure
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnLenovo:bvrv2.04:bd03/16/07:svnLenovo:pnLENOVO3000Y500:pvr00000000000000000000000000000000:rvnLenovo:rnF50X:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
  dmi.product.name: LENOVO3000 Y500
  dmi.product.version: 00000000000000000000000000000000
  dmi.sys.vendor: Lenovo
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2015-05-09T23:59:29.657312

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