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Re: Team Description and Wiki Pages

 

Hi all,
       ¡Great start Steven!

By this time I have so little time but I'm going to try to be more
active and start our wiki with your suggestions.
Error corrected at the team description, thank you very much.
More news to come.
Regards

Ariel Cabral


El mar, 26-05-2009 a las 18:59 -0400, Steven Danna escribió:
> Hi all,
> 
> I took a few minutes and wrote a few paragraphs to start off the "Best
> Practices" document I suggested.  I haven't been doing work on Answers
> for very long so I made this mostly from my experience doing on-site
> tech support.  This is a very rough draft so everyone should feel free
> to edit this mercilessly.  I wasn't really sure where on the wiki this
> should go.
> 
> ---
> 
> = General Advice =
> 
> * Be Polite
> 
> The users who ask questions on answers.launchpad.net are often
> frustrated and confused.  Further, many will not know that those
> answering their questions are simply volunteers from the Ubuntu
> community.  Thus, it is important to represent the Ubuntu community
> well by being polite.
> 
> Many people post in English despite the fact that English is not their
> first language.  Further, tone is often hard to discern in written
> discourse.  Because of this, questions may often seem rude despite the
> fact that there was no intention of rudeness.  It is always advisable
> to assume that the questioner asked their question in good faith and
> did not intend to be rude.
> 
> * Write Clearly
> 
> Attempt to write in complete, grammatical sentences.  Technical
> directions can be very hard to follow for those not comfortable with
> computers and writing clearly is a good first step in ensuring that
> your answer is understood correctly.
> 
> = Guidelines for Writing Good Answers =
> 
>     * Break tasks into clear, discrete tasks.
>     * Try to explain what a given command is doing to the system and
> how it will solve the problem.
>     * Give complete answers when possible.  If the user's question is
> "How can I check my email?" then the "Use Evolution" is not a complete
> answer.
>     * If the user is having a problem with a specific application
> attempt to solve the problem before recommending an alternative
> application unless there is a known bug or lack of functionality
> preventing the user's preferred program from working.
>     * Do not give links to direction without some explanation.
>     * When possible, point the user to places where they can learn
> more about the issue they had.  This may enable them to solve future
> problems on their own.
>     * If it won't adversely affect your system, test any instructions
> you give to ensure that they do what you intend.
>     * If available, use articles on the Ubuntu Wiki, official
> documentation, or posts on Ubuntu Forum over random blog posts when
> referring the user to an outside resource.
> 
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