On Thu, Dec 10, 2009 at 10:20 AM, Sense Hofstede <sense@xxxxxxxx> wrote:
The policy is that we close bugs when the reporter hasn't response for
a long time -- a month or longer -- to clean the bug reports and make
sure our view isn't cluttered by still open, but useless bug reports.
Since the reporter doesn't respond we're unable to get to know if it
really is a bug and if it hasn't been fixed yet. Therefore it makes
the most sense -- at least, to me -- to mark it as Invalid.
However, please don't close bugs already after two weeks of silence.
Also, include a request in your explaning comment for the reporter to
reopen the bug in case he or she is prepared to provide more
information.
Howdy Sense,
While I agree in principle, IMHO there should be a somewhat common
exception (and so perhaps the policy needs updating). I see that
policy holding for incomplete and/or old bug reports where no valid
responses from anyone have occurred (so they are truly abandoned).
But as long as _someone_ is responding to that ticket and we have a
high confidence they are encountering the same issue, it seems to me
that it shouldn't be closed simply because the original reporter no
longer responds. I'm sure that we can find thousands of launchpad
tickets where the problem description, triage, and patch testing were
all performed by some other than the original reporter.
I suppose an alternative could be that we could ask one of the other
commenters to open a new bug report, and then
