ubuntu-bugcontrol team mailing list archive

[Mitch Towner <mitch.towner.ubuntu@xxxxxxxxx>]

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I have worked with Duane triaging bugs in the Ubuntu One packages on
many occasions. I have found that she has an excellent understanding of
the Ubuntu One related packages & her responses in bug reports are very
well thought out.
Duane continually follows up with with the bug reporter, takes ownership
of the problem at hand & works through the issue with the reporter until
the issue is resolved. If the issue is not able to be resolved, she
ensures that the required information is contained within the bug report
& that the appropriate people are notified so that they can look into
the issue.
Due to the sensitive nature of the information contained within some of
the logs of the Ubuntu One package, many bug reports are set to private
(either by apport or by the reporter after uploading requested logs). If
Duane is given Bug Control membership it would enable her to also work
on these private bugs.
Whilst the bug reports included with this application may not truly
represent the overall scope of the awesome triaging work that Duane is
doing within the Ubuntu One packages, I unequivocally give Duane a big
+1 from me & I believe that she would make an excellent member of the team.

Warm Regards,
Mitch Towner
https://edge.launchpad.net/~kermiac

On 10/04/10 05:27, Duane Hinnen wrote:
> *Application for acceptance into ubuntu-bugcontrol*
> name - duanedesign
> launchpad - https://edge.launchpad.net/~duanedesign<https://edge.launchpad.net/%7Eduanedesign>
> wiki- https://wiki.ubuntu.com/duanedesign
> 
> Than you for your serious consideration of my application to
> ubuntu-bugcontrol. If I can be of any further assistance in this process
> please let me know.
> 
>    1. *Do you promise to be polite to bug reporters even if they are rude to
>    you or Ubuntu? Have you signed the Ubuntu Code of Conduct? *
> 
> Absolutely. I have signed the Code of Conduct. I also hold myself to the
> Leadership Code of Conduct as a Council Member for the Beginners Team a
> Community Forum Staff Member and Community Organizer and Contact for the
> Oklahoma LoCo. Providing support to beginners as a part of the Ubuntu
> Beginners Team has helped give me a lot of practice in patience.
> 
>    1.
> 
>    *Have you read Bugs/HowToTriage<https://wiki.ubuntu.com/Bugs/HowToTriage>,
>    Bugs/Assignment <https://wiki.ubuntu.com/Bugs/Assignment>,
> Bugs/Status<https://wiki.ubuntu.com/Bugs/Status>and
>    Bugs/Importance <https://wiki.ubuntu.com/Bugs/Importance>? Do you have
>    any questions about that documentation?*
> 
> Yes I have read them. I have a print out of Triage Flow
> Chart<https://wiki.ubuntu.com/Bugs/HowToTriage/Charts>and the Flow
> Chart used by Ubuntu One
> <https://wiki.ubuntu.com/UbuntuOne/Bugs/WorkFlow>for reference at my
> desk. As well as a reference for the Status and
> Importance of bugs. At this time I have no questions.
> 
>    1.
> 
>    *What sensitive data should you look for in a private Apport crash report
>    bug before making it public? See
> Bugs/HowToTriage<https://wiki.ubuntu.com/Bugs/HowToTriage>for more
> information.
>    *
> 
> A CoreDump.gz or a Stacktrace.txt with passwords, keys, and account numbers.
> 
>    1. *Is there a particular package or group of packages that you are
>    interested in helping out with? *
> 
> Yes. I have been focusing on the packages associated with the Ubuntu One
> program. More specifically the ubuntuone-client which receives the most bug
> reports of any of the Ubuntu One related packages.
> 
>    1. Please list five or more bugs which you have triaged.
> 
> https://bugs.launchpad.net/ubuntuone-client/+bug/537610  *Medium* - There is
> a workaround, however it is not one easily found by most users. This effects
> users upgrading from an old version of Ubuntu One. While we dont see a large
> number of this particular bug yet there could be a potential for an increase
> as poeple switch to Lucid.
> https://bugs.launchpad.net/ubuntuone-servers/+bug/529831 Someone with access
> to the OOPS needs to look at the error in order to accurately determine the
> Importance. This one i would not change the Status.
> https://bugs.launchpad.net/ubuntuone-client/+bug/519838
> https://bugs.launchpad.net/ubuntuone-client/+bug/518238
> https://bugs.launchpad.net/ubuntu/+source/glunarclock/+bug/544122
> https://bugs.launchpad.net/firefox/+bug/311622 *Low* - This bug only occurs
> sometimes and affects a non-core part of the application.
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/251558 *Low *- Even
> though as the bug stands now it was marked won't fix, if someone did supply
> the proper patch for a read only fix the complaint in the description seems
> to affect a very small set of users "the FAT-implementation used in the EPOC
> operating system of old Psion palmtop computers (such as the Psion 5mx)
> isn't quite compatible"
> --
> 
> 
> 
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