ubuntu-bugcontrol team mailing list archive

[Brian Murray <brian@xxxxxxxxxx>]

On Thu, Dec 02, 2010 at 11:23:18AM -0800, Brian Murray wrote:
> One topic of discussion that came up at UDS was being more aggressive
> about converting bugs to questions in Launchpad.  However, to do this
> well we should create some guidelines as to what makes a bug a question.
> 
> https://bugs.launchpad.net/ubuntu/+bug/680306
> 
> Is a pretty obvious example of a bug that is really a question.  Given
> the information provided it seems that they want to do something bug
> don't know how.  So that seems like one question to add to the
> guidelines:
> 
> 1) Is the reporter looking for information to accomplish a task?
> 
> What other guidelines might we create?
> 
> Attached you'll find a list of 50 recent bugs that were converted to
> questions for inspiration.

I wrote up what I came up with on the wiki:

https://wiki.ubuntu.com/Bugs/HowToTriage#Converting%20a%20bug%20report%20to%20a%20question

-- 
Brian Murray
Ubuntu Bug Master

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