ubuntu-bugcontrol team mailing list archive

[Matt Fischer <matt@xxxxxxxxxxxxxxx>]

While I've not worked with Chris directly, we've been using the Canonical
support team at work and they've always been thorough and professional.

+1


On Fri, Aug 29, 2014 at 5:42 AM, Chris Johnston <chrisjohnston@xxxxxxxxxx>
wrote:

> Hello Bug Control,
>
> I would like to apply for bug control membership for the Canonical Support
> [1] team. The Canonical Support team is responsible for providing support
> for Ubuntu Advantage customers. The team is a restricted Canonical team.
>
> The reason we would like to join bug control is to have access to bugs
> which we currently do not have access to in order to better support our
> customers by gaining access to other reports which may assist us in
> debugging issues as well as obtaining workarounds for issues that have
> already been reported. We would like to be able to access the private crash
> reports in Launchpad because our customers are often reluctant to send the
> reports to Launchpad or the Error tracker when they have a crash. The
> support team will participate much less in the role of assigning
> importances to bugs and more of triaging, reproducing, and debugging issues
> which arise for our customers.
>
> We have no specific set of packages that we will be working with, just
> what comes to us from our customers.
>
> I [2] will serve as the initial representative between the support team
> and bug control. There is also interest from others in the team in becoming
> full bug control members (and not just by being part of the support team).
>
> The support team being added to bug control will increase the level of
> service that we are able to provide to our customers making a better
> experience for all involved..
>
> [1] https://launchpad.net/~canonical-support
>
> [2] https://launchpad.net/~cjohnston
>
> Thanks,
>
> Chris
>
> --
> Chris Johnston <chrisjohnston@xxxxxxxxxx <chris.johnston@xxxxxxxxxx>>
> Canonical Ltd.
> www.ubuntu.com
>
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