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"Computer jargon baffles users, hinders security" - Reuters article

 

http://www.msnbc.msn.com/id/35479954/ns/technology_and_science-security/

Not a lot of specific recommendations, but some takeaways for us (and not
just related to security) are:

 - Plain language is vital
 - Tell the user _why_ they may want to do something
 - Don't use words with meanings that someone who's barely used a computer
would not understand

-ilya