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Re: An interesting blog by Matt Zimmerman touches on docs


On Fri, 2010-07-09 at 12:00 -0400, Kyle Nitzsche wrote:
> Hello Shaun and all.
> On 07/07/2010 07:34 PM, Shaun McCance wrote:
> > A greater disconnect between applications and their help. Our
> > traditional help consists of islands of documents that are
> > largely separate from the applications they document.
> >    
> I don't quite understand this " greater disconnect". From the user's 
> point of view (with an internet connection), I would expect that when 
> they click the "Help" button, they don't care (and may not even know) if 
> the content is served from the web or from the disk. In both cases, it 
> displays in a separate application (browser vs. yelp).

That "separate application" is exactly the kind of disconnect
I'm talking about. Help is more useful and more likely to be
used if it's in the application, closer to the user and what
he's doing right now.