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No Cellular data with a virtual operator (Tuenti)

 

Hi |o/

I have an official Ubuntu Phone BQ 4.5 and the 2G/3G is not working. My
mobile company is the spanish Tuenti.com, it's a virtual operator, owner by
Telefonica. I'm thinking the problem is because it's a virtual network (?).

Here is the Android official documentation from the telephone company:
https://www.tuenti.com/movil/apn-tuenti-movil-android
or here more complete:
http://estaticosak1.tuenti.com/infomovil/apn_android_02_73096.pdf
But I asked them for the basic data configuration, and they told me these
fields (same result):
Internet APN: Tuenti.com
Username. tuenti
Password: tuenti

I configured Ubuntu Phone as attachment screenshots.
https://plus.google.com/photos/104011950896207788145/albums/6113814044327729681?authkey=COjJroPth6GTNQ

Any idea, please? Thanks in advance!
Costales.

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