ubuntu-phone team mailing list archive

[Torsten Sachse <torsten.sachse@xxxxxxxxx>]

Hi Dan,

thanks to all of you for the quick replies.

On Thu, 28 May 2015, Dan Chapman wrote:
> On 28/05/15 20:30, Torsten Sachse wrote:
> > today, I noticed that my Dekko had suddenly lost all account information
> > as it said "No email account is setup yet. Add one?" I'm a bit reluctant
> > to add all my accounts again as I don't know what caused the problem.
> I find it strange that this could actually happen.
>
> Could you take a look in ~/.config/dekko.dekkoproject/dekko.dekkoproject.conf 
> and see if your account settings are still in there? Also did relaunching 
> Dekko result in the same screen showing?

The contents of the file are as follows:
[global]
imap.enableId=true
preference.previewLines=2
preferences.allowGravatar=true
preferences.autoExpunge=false
preferences.autoLoadImages=true
preferences.hideMarkedDeleted=true
preferences.markAsRead=immediately
preferences.preferPlainText=false
preferences.theme=Ubuntu.Components.Themes.Ambiance

So I'm afraid all my account information is gone.  But now I know what
to backup in case this happens again. On a side note: what would setting
preferences.autoExpunge=true do? Would this automatically expunge an
email when deleted?

> > 2) Is this a known issue for Dekko? Unfortunately, I don't have any log
> > or debug output since I had to restart the phone to make the browser app
> > work again. I also could not find an appropriate bug on launchpad.
>
> We had an issue which was fixed recently where deleting an account and then 
> exiting settings would result in the "No accounts" screen showing. But 
> relaunching Dekko would reload the remaining accounts fine.

Relaunching Dekko did not help, neither did rebooting the phone change
anything. I'm still seeing the same screen. I also don't remember having
done anything unusual. I had a random reboot today and the brighness
slider in the notification area was behaving weirdly afterwards
(brighness could be changed but the slider did not update). Another
reboot solved the issue.

I don't know whether any of this is linked to losing the account
information as I haven't checked my emails using the phone for some
hours after said reboot. I had a look at Dekko's logfiles and I'll be
sending them to you in a separate email in case they're of any help.

Thanks a lot for all your time and effort.

Torsten