ubuntu-phone team mailing list archive

[Daniel Wood <s.d.wood.82@xxxxxxxxxxxxxx>]

Hi April,

Thanks for getting in touch. Meizu support reopened the ticket and
requested the device was returned to them for inspection.

I shipped the device to the repair centre last week. It should arrive today.

Many Thanks,

Dan



On 26 July 2016 at 11:39, April Wang <april.wang@xxxxxxxxxxxxx> wrote:

> Hi Dan,
>
> I believe Meizu customer care has reached to you in regards to your
> problem you have encountered.
>
> Apologies for the inconvenience, let me know if you haven't heard from
> them still.
>
>
>
> Dear all,
> we are following the client, we have already indicate how to send the
> device to our  technical assistance center.
>
>
>
> Customer Care Meizu Italia
>
> www.meizumart.it
> email: info@xxxxxxxxxxxx
> Ufficio: 081-8666045 dal Lunedì al Venerdi 10:00/13:00 - 15:00/18:00
>
>
>
> blog.meizu.it
> www.facebook.com/meizuitalia
> www.twitter.com/meizuitalia
>
> On Tue, Jul 19, 2016 at 9:31 AM, Daniel Wood <s.d.wood.82@xxxxxxxxxxxxxx>
> wrote:
>
>>
>> My MX4 overheated and will no longer turn on. The phone is under warranty
>> for another couple of weeks so I have been trying to see if Meizu can help.
>>
>> I emailed mzcs@xxxxxxxxx who said that I need to contact the seller. The
>> phone was bought from meizumart.
>>
>> Meizu advised that the european contact info@xxxxxxxxxxxx so i emailed
>> them and they said file a ticket here: www.assistenza.meizu.it
>>
>> I received a number of emails from meizu requesting information and
>> eventually received an email saying that I had to contact the seller.
>>
>> I emailed mzcs@xxxxxxxxx again who say they can't provide any support as
>> the link for device is gone from their website.
>>
>> Can anyone advice how I can contact Meizu support?
>>
>> Thanks,
>>
>> Dan
>>
>> --
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>>
>>
>
>
> --
> April Wang  王姝霞
> Marketing Manager | Ubuntu by Canonical
> UK Mobile: +44 757 2023 192
> China Mobile: +86 159 0056 8335
>
>