← Back to team overview

ubuntu-phonedations-bugs team mailing list archive

[Bug 1435784] Re: SMS and calls working, but no mobile internet

 

@Pat

We should try and keep these bugs separate until we can confirm that
they're the same issue.

Unfortunately, the carrier name by itself isn't sufficient to tell.   To
uniquely identify a carrier, we need the name, Mobile Country Code ( mcc
), and Mobile Network Code ( mnc ).

Taking a quick look at our APN db, I two possible matches:

Vodafone (D2) ----> Vodafone DE: mcc=262 mnc=02
Telekom (D1) ------> Telekom Internet: mcc=262 mnc=01

Telekom Internet does specify authtype=1, so that's the same bug.  The
APN for Vodafone DE doesn't specify an 'authtype', but until we know
that the carrier details ( mcc/mnc ), we can't confirm.

In general, our APN db has pretty poor coverage in Germany.  I see a
grand total of five carriers listed.   This means that the customers in
question are most likely entering their APNs manually.

-- 
You received this bug notification because you are a member of Ubuntu
Phonedations bugs, which is subscribed to ofono in Ubuntu.
https://bugs.launchpad.net/bugs/1435784

Title:
  SMS and calls working, but no mobile internet

Status in the base for Ubuntu mobile products:
  New
Status in ofono package in Ubuntu:
  Confirmed
Status in ofono package in Ubuntu RTM:
  New

Bug description:
  Can't get mobile internet connection on aquaris e4.5.
  I have inserted a bob (austrian provider) SIM card in slot 1 and can send SMS and make calls, but mobile internet connection fails.

  phablet@ubuntu-phablet:/⁠usr/⁠share/⁠ofono/⁠scripts$ ./⁠list-⁠contexts
  [ /⁠ril_1 ]
  [ /⁠ril_0 ]
  [ /⁠ril_0/⁠context1 ]
  Settings = { }
  Type = internet
  Protocol = ip
  Active = 0
  IPv6.Settings = { }
  Name = data.bob
  Username = data@xxxxxx
  AccessPointName = bob.at
  Password = ppp

  [ /⁠ril_0/⁠context2 ]
  Settings = { }
  Type = mms
  Protocol = ip
  Active = 0
  MessageProxy = 194.48.124.7:8001
  IPv6.Settings = { }
  Name = data.bob MMS
  Username = data@xxxxxx
  MessageCenter = http://mmsc.bob.at
  AccessPointName = mms.bob.at
  Password = ppp

  phablet@ubuntu-phablet:/⁠usr/⁠share/⁠ofono/⁠scripts$ ./⁠list-⁠modems
  [ /ril_1 ]
      Interfaces = org.ofono.RadioSettings org.ofono.SimManager org.ofono.MtkSettings org.ofono.CallVolume org.ofono.VoiceCallManager org.ofono.NetworkTime
      Model = Fake Modem Model
      Type = hardware
      Lockdown = 0
      Revision = MOLY.WR8.W1315.MD.WG.MP.V37.P5, 2014/05/15 11:49
      Powered = 1
      Manufacturer = Fake Manufacturer
      Features = rat sim
      Emergency = 0
      Online = 1
      Serial = 359011060075557
      [ org.ofono.RadioSettings ]
          ModemTechnologies = gsm
          TechnologyPreference = gsm
          FastDormancy = 0
      [ org.ofono.SimManager ]
          Present = 0
      [ org.ofono.MtkSettings ]
          Has3G = 0
      [ org.ofono.CallVolume ]
          SpeakerVolume = 0
          MicrophoneVolume = 0
          Muted = 0
      [ org.ofono.VoiceCallManager ]
          EmergencyNumbers = 08 000 999 110 112 911 118 119
      [ org.ofono.NetworkTime ]

  [ /ril_0 ]
      Interfaces = org.ofono.ConnectionManager org.ofono.CallBarring org.ofono.CallForwarding org.ofono.CallSettings org.ofono.SupplementaryServices org.ofono.NetworkRegistration org.ofono.SmartMessaging org.ofono.PushNotification org.ofono.MessageManager org.ofono.MessageWaiting org.ofono.RadioSettings org.ofono.SimManager org.ofono.MtkSettings org.ofono.CallVolume org.ofono.VoiceCallManager org.ofono.NetworkTime
      Model = Fake Modem Model
      Type = hardware
      Lockdown = 0
      Revision = MOLY.WR8.W1315.MD.WG.MP.V37.P5, 2014/05/15 11:49
      Powered = 1
      Manufacturer = Fake Manufacturer
      Features = gprs ussd net sms rat sim
      Emergency = 0
      Online = 1
      Serial = 359011060035551
      [ org.ofono.ConnectionManager ]
          Attached = 1
          Bearer = umts
          RoamingAllowed = 1
          Powered = 1
          Suspended = 0
      [ org.ofono.CallBarring ]
          VoiceOutgoing = international
          VoiceIncoming = disabled
      [ org.ofono.CallSettings ]
          HideCallerId = default
          ConnectedLineRestriction = unknown
          CalledLinePresentation = disabled
          CallingNamePresentation = unknown
          CallingLinePresentation = enabled
          ConnectedLinePresentation = unknown
          VoiceCallWaiting = enabled
          CallingLineRestriction = off
      [ org.ofono.SupplementaryServices ]
          State = idle
      [ org.ofono.NetworkRegistration ]
          MobileNetworkCode = 01
          MobileCountryCode = 232
          CellId = 1914421
          LocationAreaCode = 6710
          Mode = auto
          Strength = 45
          Status = registered
          Name = bob
          Technology = umts
      [ org.ofono.SmartMessaging ]
      [ org.ofono.PushNotification ]
      [ org.ofono.MessageManager ]
          Bearer = cs-preferred
          ServiceCenterAddress = +436640501
          UseDeliveryReports = 0
          Alphabet = default
      [ org.ofono.MessageWaiting ]
          VoicemailMailboxNumber =
          VoicemailWaiting = 0
          VoicemailMessageCount = 0
      [ org.ofono.RadioSettings ]
          ModemTechnologies = gsm umts
          TechnologyPreference = umts
          FastDormancy = 0
      [ org.ofono.SimManager ]
          BarredDialing = 0
          CardIdentifier = 
          MobileNetworkCode = 11
          LockedPins = pin
          Present = 1
          SubscriberNumbers =
          MobileCountryCode = 232
          SubscriberIdentity = 
          FixedDialing = 0
          Retries = [pin = 3] [puk2 = 10] [puk = 10] [pin2 = 3]
          PinRequired = none
          PreferredLanguages = de en fr it
      [ org.ofono.MtkSettings ]
          Has3G = 1
      [ org.ofono.CallVolume ]
          SpeakerVolume = 0
          MicrophoneVolume = 0
          Muted = 0
      [ org.ofono.VoiceCallManager ]
          EmergencyNumbers = 112 911
      [ org.ofono.NetworkTime ]

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1435784/+subscriptions


References