ubuntu-phonedations-bugs team mailing list archive

[Jean-Baptiste Lallement <jean-baptiste.lallement@xxxxxxxxxx>]

Thanks for your report.

@Nicola and Antonio which operator are you using?

Could you please provide the version of your phone (system-settings /
about this phone / OS) ?

If you're comfortable with shell commands, could you please enable developer mode, install android tools on a PC, connect the phone to a PC with a USB cable, reproduce the issue and run the following commands (the way to connect to the device, install android tools for adb and collect the information below may slightly differ depending on the host operating system): 
$ adb pull /var/log/syslog /tmp/syslog
$ adb shell /usr/share/ofono/scripts/list-modems > /tmp/list-modems
$ adb shell /usr/share/ofono/scripts/list-contexts > /tmp/list-contexts
$ adb shell nmcli d > /tmp/nmcli-d

and attach the files /tmp/syslog, /tmp/list-modems, /tmp/list-contexts,
/tmp/nmcli-d to this bug report.

Thanks.

** Changed in: canonical-devices-system-image
   Importance: Undecided => High

** Changed in: canonical-devices-system-image
       Status: New => Incomplete

** Also affects: ofono (Ubuntu)
   Importance: Undecided
       Status: New

** Changed in: canonical-devices-system-image
     Assignee: (unassigned) => John McAleely (john.mcaleely)

** Changed in: ofono (Ubuntu)
       Status: New => Incomplete

** Changed in: ofono (Ubuntu)
   Importance: Undecided => Critical

** Summary changed:

- 3G Don't work on BQ Aquaris E4.5
+ Cannot receive calls or text messages with 3G Enabled in Italy on BQ Aquaris E4.5

-- 
You received this bug notification because you are a member of Ubuntu
Phonedations bugs, which is subscribed to ofono in Ubuntu.
https://bugs.launchpad.net/bugs/1505012

Title:
  Cannot receive calls or text messages with 3G Enabled in Italy on BQ
  Aquaris E4.5

Status in Canonical System Image:
  Incomplete
Status in ofono package in Ubuntu:
  Incomplete

Bug description:
  After running some test on my BQ Aquaris E4.5 I have finally found it!

  This is WHY some incoming calls are not shown and the phone don't
  ring! ( so you receive the message of a miss call by your mobile
  operator)

  Here the procedure:

  - Turn on your BQ Aquaris E4.5
  - At first you will connected with 2G
  - Ask someone to call you: it will work
  - Wait some second for the 3G connection
  - Ask someone to call you again: don't work! ( so you will be only notified by your mobile operator of a missed call)

  How to solve:

  - Go in your connection settings
  - Choose to use only 2G connection
  - Ask someone to call you: it will always work!

  Please work on IT! Thanks from Italy!

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