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[Anupam <1612367@xxxxxxxxxxxxxxxxxx>]

This part from the description of bug #1642635 sounds interesting:
"It seems to me that this is most likely to happen if I haven't used the phone in a while. If I answer the call (because I notice the screen) or make a call, testing immediately after the phone does seem to consistently ring."

I experienced the same. Once I couldn't pick up the call because of no
ringtone. Then I called the same person after ~5 minutes and asked them
to call me back in an attempt to reproduce the issue. They called after
~5 minutes, but that time the ringer worked fine. Also as I mentioned in
comment #18, I got two calls within ~1 minute. First one didn't ring,
but the second one rang.

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https://bugs.launchpad.net/bugs/1612367

Title:
  [Touch] Incoming call gets silent randomly

Status in Canonical System Image:
  Confirmed
Status in media-hub package in Ubuntu:
  Confirmed
Status in ofono package in Ubuntu:
  Confirmed
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  I've experienced this strange issue 4-5 times after OTA-12. It seems pretty random and is hard to reproduce.
  When I get an incoming call, the screen turns on, the incoming call pop up appears, but there is no sound at all even though the phone is not in silent mode (and also the speaker volume is not set too low). I can accept this call and keep conversing as usual.
  Once I asked the same caller to call me once again after a few minutes, that time the phone rang as expected.

  Device: E5, OTA-12, stable channel

  I can provide necessary logs if this happens again. Which ones should
  I gather?

  Possibly related to bug #1614943.

  UPDATE: As mentioned in comment #7, it seems the phone rings for a
  fraction of a second and then the sound pauses abruptly.

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