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[Anupam <1612367@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I've experienced this strange issue 4-5 times after OTA-12. It seems pretty random and is hard to reproduce.
When I get an incoming call, the screen turns on, the incoming call pop up appears, but there is no sound at all even though the phone is not in silent mode (and also the speaker volume is not set too low). I can accept this call and keep conversing as usual.
Once I asked the same caller to call me once again after a few minutes, that time the phone rang as expected.

Device: E5, OTA-12, stable channel

I can provide necessary logs if this happens again.

** Affects: canonical-devices-system-image
     Importance: Undecided
         Status: New

** Affects: media-hub (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: ofono (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: pulseaudio (Ubuntu)
     Importance: Undecided
         Status: New

** Also affects: canonical-devices-system-image
   Importance: Undecided
       Status: New

** Also affects: media-hub (Ubuntu)
   Importance: Undecided
       Status: New

** Also affects: pulseaudio (Ubuntu)
   Importance: Undecided
       Status: New

** Summary changed:

- Incoming call gets silent randomly
+ [Touch] Incoming call gets silent randomly

** Description changed:

- I've experienced this strange issue 4-5 times after OTA-12. It seems pretty random and is hard to reproduce. 
- When I get an incoming call, the screen turns on, the incoming call pop up appears, but there is no sound at all even though the phone is not set silent (and also the speaker volume is not set too low). I can accept this call and keep conversing as usual. 
+ I've experienced this strange issue 4-5 times after OTA-12. It seems pretty random and is hard to reproduce.
+ When I get an incoming call, the screen turns on, the incoming call pop up appears, but there is no sound at all even though the phone is not in silent mode (and also the speaker volume is not set too low). I can accept this call and keep conversing as usual.
  Once I asked the same caller to call me once again after a few minutes, that time the phone rang as expected.
  
  Device: E5, OTA-12, stable channel
  
  I can provide necessary logs if this happens again.

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https://bugs.launchpad.net/bugs/1612367

Title:
  [Touch] Incoming call gets silent randomly

Status in Canonical System Image:
  New
Status in media-hub package in Ubuntu:
  New
Status in ofono package in Ubuntu:
  New
Status in pulseaudio package in Ubuntu:
  New

Bug description:
  I've experienced this strange issue 4-5 times after OTA-12. It seems pretty random and is hard to reproduce.
  When I get an incoming call, the screen turns on, the incoming call pop up appears, but there is no sound at all even though the phone is not in silent mode (and also the speaker volume is not set too low). I can accept this call and keep conversing as usual.
  Once I asked the same caller to call me once again after a few minutes, that time the phone rang as expected.

  Device: E5, OTA-12, stable channel

  I can provide necessary logs if this happens again.

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