ubuntu-x-swat team mailing list archive

[Bryce Harrington <778758@xxxxxxxxxxxxxxxxxx>]

** Description changed:

- Binary package hint: xorg
+ [Impact]
+ Message for the apport hook causes some confusion for X and compiz bug reporters that are trying to report bugs post-release.
  
- When I use ubuntu-bug to report bugs on xorg-related packages (unity,
- compiz, xorg), I'm presented with this question:
+ [Development Fix]
+ The same change was applied to the ubuntu xorg git tree and will be uploaded shortly.
+ 
+ [Stable Fix]
+ The user is presented with a choice of three 'yes' options:  One to flag regressions, one to flag bugs with patches, and one for everything else.  For the last option we simplify the wording to just say 'Yes'.  Ideally we'd like people to exhaust technical support options before filing bug reports, but recommending they do so is causing confusion.  
+ 
+ [Test Case]
+ Running 'ubuntu-bug xorg' on natty will show the dialog.
+ 
+ [Regression Potential]
+ The worst thing that can happen from this change would be that the xorg apport hook no longer works for attaching info to bug reports.
+ 
+ [Original Report]
+ When I use ubuntu-bug to report bugs on xorg-related packages (unity, compiz, xorg), I'm presented with this question:
  
  Development is completed for the 'natty' version of Ubuntu, so you
  should use technical support channels unless you know for certain it
  should be reported here?
  
  If I found a bug that I want to report, the only applicable yes option
  is "Yes, The problem began after doing a system software update." This
  implies that the developers are interested in regressions, but not new
  bugs.
  
  More information on the askubuntu question here:
  http://askubuntu.com/questions/39358/why-does-ubuntu-bug-imply-that-i
  -shouldnt-report-bugs-for-compiz-and-unity
  
  Brian Murray said it's due to xorg's apport hook and I was asked to
  report this bug.
- 
  
  It's frustrating as a user to run ubuntu-bug to report a bug, then be
  told to go to askubuntu, then be told there that it's a bug and you
  should report it. However, I also want developers to spend their
  available time fixing real bugs.
  
  Perhaps if the hook added a "tech-supported" tag to bugs that had
  already gone through tech support so that those bugs can rise to the
  top?
  
  Or if you could import an AskUbuntu question into a bug report so it
  feels like asking on AskUbuntu is an important step in the bug reporting
  process. (Yes, copy-paste does most of that, but I think psychologically
  it's very different.)
  
  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: xorg 1:7.6+4ubuntu3
  ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
  Uname: Linux 2.6.38-8-generic x86_64
  NonfreeKernelModules: wl
  Architecture: amd64
  CompizPlugins: [core,bailer,detection,composite,opengl,decor,gnomecompat,snap,mousepoll,vpswitch,regex,extrawm,grid,imgpng,compiztoolbox,text,move,place,resize,wall,session,animation,unitymtgrabhandles,expo,workarounds,ezoom,staticswitcher,fade,scale,unityshell,scaleaddon,scalefilter]
  CompositorRunning: compiz
  DRM.card0.DP.1:
-  status: disconnected
-  enabled: disabled
-  dpms: Off
-  modes: 
-  edid-base64:
+  status: disconnected
+  enabled: disabled
+  dpms: Off
+  modes:
+  edid-base64:
  DRM.card0.LVDS.1:
-  status: connected
-  enabled: enabled
-  dpms: On
-  modes: 1366x768
-  edid-base64: AP///////wAw5AFwAAAAAAASAQOAIhN4Ck6FnltVlSYaUFQAAAABAQEBAQEBAQEBAQEBAQEBPhxWoFAAFjAwIDUAWMIQAAAZPhxWoFAAFjAwIDUAWMIQAAAZAAAA/gBENjY5SoExNTZXSDIKAAAAAAD//////////wEBCiAgAME=
+  status: connected
+  enabled: enabled
+  dpms: On
+  modes: 1366x768
+  edid-base64: AP///////wAw5AFwAAAAAAASAQOAIhN4Ck6FnltVlSYaUFQAAAABAQEBAQEBAQEBAQEBAQEBPhxWoFAAFjAwIDUAWMIQAAAZPhxWoFAAFjAwIDUAWMIQAAAZAAAA/gBENjY5SoExNTZXSDIKAAAAAAD//////////wEBCiAgAME=
  DRM.card0.VGA.1:
-  status: disconnected
-  enabled: disabled
-  dpms: Off
-  modes: 
-  edid-base64:
+  status: disconnected
+  enabled: disabled
+  dpms: Off
+  modes:
+  edid-base64:
  Date: Fri May  6 13:57:18 2011
  DistUpgraded: Fresh install
  DistroCodename: natty
  DistroVariant: ubuntu
  DkmsStatus: bcmwl, 5.100.82.38+bdcom, 2.6.38-8-generic, x86_64: installed
  GraphicsCard:
-  Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
-    Subsystem: Dell Device [1028:02aa]
-    Subsystem: Dell Device [1028:02aa]
+  Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
+    Subsystem: Dell Device [1028:02aa]
+    Subsystem: Dell Device [1028:02aa]
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
  MachineType: Dell Inc. Inspiron 1545
  ProcEnviron:
-  LANGUAGE=en_CA:en
-  LANG=en_CA.UTF-8
-  SHELL=/bin/bash
+  LANGUAGE=en_CA:en
+  LANG=en_CA.UTF-8
+  SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=19e6b2b5-cf83-4ea1-9103-e65b2b680694 ro quiet splash vt.handoff=7
  Renderer: Unknown
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/13/2009
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0G848F
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd05/13/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G848F:rvr:cvnDellInc.:ct8:cvr:
  dmi.product.name: Inspiron 1545
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.4+bzr20110415-0ubuntu2
  version.ia32-libs: ia32-libs 20090808ubuntu13
  version.libdrm2: libdrm2 2.4.23-1ubuntu6
  version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
  version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7

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https://bugs.launchpad.net/bugs/778758

Title:
  The apport hook discourages new bug reports