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[Bug 548710] [NEW] External Monitor does not display when X is running

 

Public bug reported:

Binary package hint: xserver-xorg-video-ati

Laptop Asus K42jr-a1 using an ATI Radeon HD 5470 card.  I have an
ployview monitor plugged into the VGA port.

When running windows there are no problems.

When ubuntu is booting up and it's in text mode the information is
displayed on both monitors.

Once X starts the external monitor goes blank. I have tried various
options in the display preferences such as different resolution, showing
the same image on both or not etc and nothing works.

Also there are no options to run the external monitor at a different
resolution than the normal (small) screen.

Description:	Ubuntu lucid (development branch)
Release:	10.04

ProblemType: Bug
Architecture: amd64
Date: Fri Mar 26 23:48:29 2010
DistroRelease: Ubuntu 10.04
DkmsStatus: Error: [Errno 2] No such file or directory
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta amd64 (20100318)
Lsusb:
 Bus 002 Device 002: ID 8087:0020  
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 003: ID 064e:a116 Suyin Corp. 
 Bus 001 Device 002: ID 8087:0020  
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK Computer INC. K42Jr
Package: xserver-xorg-video-ati 1:6.12.191-1ubuntu2
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-17-generic root=UUID=44ad3ece-a028-4115-bf6e-0a5115998041 ro quiet splash
ProcEnviron:
 LANG=en_NZ.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
SourcePackage: xserver-xorg-video-ati
Uname: Linux 2.6.32-17-generic x86_64
dmi.bios.date: 01/19/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K42Jr
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr307:bd01/19/2010:svnASUSTeKComputerINC.:pnK42Jr:pvr1.0:rvnASUSTeKComputerINC.:rnK42Jr:rvr1.0:cvnASUSTeKComputerINC.:ct10:cvr1.0:
dmi.product.name: K42Jr
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer INC.
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro:             Ubuntu
 codename:           lucid
 architecture:       x86_64
 kernel:             2.6.32-17-generic

** Affects: xserver-xorg-video-ati (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug lucid

-- 
External Monitor does not display when X is running
https://bugs.launchpad.net/bugs/548710
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