ubuntu-x-swat team mailing list archive

[Bryce Harrington <bryce@xxxxxxxxxxxxxxxxxxx>]

** Description changed:

  Since the Lucid release I've noticed a increasing number of people
  emailing me directly for support with their X issues or with basic
  questions like how to report bugs.  They indicate they're doing this
  because they saw my email address in the Xorg.0.log.
  
  I don't really have the time to respond individually to all these
  support requests.  Sometimes I just delete the emails without giving any
  response, but I feel bad doing so.  Other times I give a short reply,
  but invariably the user wishes to engage in a lengthy conversation to
  get answers to a lot of basic questions (how do I attach files? how do I
  downgrade a package? how do I file a bug report? etc.)
  
  In the past, the Xorg.0.log just showed "buildd@" as the contact
  address.  Debian modified this to use the email address from the xorg-
  server uploader, and that's why my email address is being shown.
+ 
+ [Impact]
+ Causes users to not find the support they wish.  Irritates Bryce with emailed questions from users he doesn't have time for answering.
+ 
+ [Development Solution]
+ Instead of giving out Bryce's email address, point users to the standard Ubuntu support page, http://ubuntu.com/support.  This gives the user options to use answers, help.ubuntu.com, paid support, and more.  This change is done in one build option string in debian/rules, no actual xorg-server code changes needed.
+ 
+ Committed and pushed to ubuntu-x git.
+ 
+ [Stable Branch]
+ Same as Development Solution.  Debdiff attached.
+ 
+ [Test Case]
+ Start X, review your /var/log/Xorg.0.log; you'll see Bryce's email address within the top ten lines:
+ 
+   Build Date: 23 April 2010  05:11:50PM
+   xorg-server 2:1.7.6-2ubuntu7 (Bryce Harrington <bryce@xxxxxxxxxx>) 
+ 
+ Next ask Bryce the quantity of end user support requests he's gotten for X so far this week.
+ For fun, ask him if he fancies this situation.  Verify the answer is 'no'.
+ 
+ [Regression Potential]
+ Pretty much none, it just changes a string in the log file.  That string is specified in the build string, so if there *were* any problems (like a missing quote) it'd show up during build.
+ 
+ Correct behavior is easy to verify - just boot X and verify it says,
+ "For technical support please see http://www.ubuntu.com/support";.

-- 
My email address is in Xorg.0.log so users email me directly for support
https://bugs.launchpad.net/bugs/589811
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