ubuntu-x-swat team mailing list archive

[Bryce Harrington <bryce@xxxxxxxxxxxxxxxxxxx>]

Public bug reported:

Since the Lucid release I've noticed a increasing number of people
emailing me directly for support with their X issues or with basic
questions like how to report bugs.  They indicate they're doing this
because they saw my email address in the Xorg.0.log.

I don't really have the time to respond individually to all these
support requests.  Sometimes I just delete the emails without giving any
response, but I feel bad doing so.  Other times I give a short reply,
but invariably the user wishes to engage in a lengthy conversation to
get answers to a lot of basic questions (how do I attach files? how do I
downgrade a package? how do I file a bug report? etc.)

In the past, the Xorg.0.log just showed "buildd@" as the contact
address.  Debian modified this to use the email address from the xorg-
server uploader, and that's why my email address is being shown.

** Affects: xorg-server (Ubuntu)
     Importance: High
     Assignee: Bryce Harrington (bryceharrington)
         Status: Fix Committed

** Affects: xorg-server (Ubuntu Lucid)
     Importance: High
     Assignee: Bryce Harrington (bryceharrington)
         Status: In Progress

** Affects: xorg-server (Ubuntu Maverick)
     Importance: High
     Assignee: Bryce Harrington (bryceharrington)
         Status: Fix Committed

** Also affects: xorg-server (Ubuntu Lucid)
   Importance: Undecided
       Status: New

** Also affects: xorg-server (Ubuntu Maverick)
   Importance: Undecided
       Status: New

-- 
My email address is in Xorg.0.log so users email me directly for support
https://bugs.launchpad.net/bugs/589811
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