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[Tom <question77254@xxxxxxxxxxxxxxxxxxxxx>]

Question #77254 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/77254

Tom proposed the following answer:
Microsoft Customer Support might be helpful, i've hardly ever had any satisfaction from them so i never really consider the possibility of bothering to ask them.  
http://windowshelp.microsoft.com/Windows/en-US/default.mspx
http://www.microsoft.com/atwork/default.aspx
http://www.microsoft.com/en/us/default.aspx

They might be able to send you a Vista Cd, it's unclear exactly who is
legal required to provide you with a Vista Cd but it's worth asking them
how you're supposed to reinstall Vista without one.  It'd be good to
have a product key or licence number to give them, perhaps it's on a
label stuck onto your machines case, they're usually quite shiny,
sparkly and some holograms on the border.  On flat desktop cases they're
sometimes on the underside of the case, on tower cases they are usually
on one side.

I think i would just tell them that Vista had slowed down so much that i
really felt like i needed to reinstall and start again with it.  Perhaps
mention that i would consider using linux if i couldn't find a way to
re-install Vista but i would steer clear of saying that i'd already
installed it because they will see that as an excuse to blame someone
else and to attempt to coerce you into re-buying a new version of one of
their products.


Good luck and regards from
Tom :)

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