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[Tom <question79092@xxxxxxxxxxxxxxxxxxxxx>]

New question #79092 on Ubuntu:
https://answers.launchpad.net/ubuntu/+question/79092

Hi

I have just heard from outsiders that Ubuntu is now offering reasonably priced professional support for Ubuntu at various levels of support
http://news.zdnet.com/2100-9595_22-327672.html

but it's unclear exactly what people get for the money.
http://shop.canonical.com/index.php?cPath=31_32&osCsid=14559cef877f3a77f91b4efde1a951ca

All three package, including the "Starter Support" for £35 state
    * Live phone support 9x5
    * Email support
    * Security upgrades
    * Product upgrades
    * Duration: 1 year or 3 years


What does "phone support 9x5" mean?  If it's 9am-5pm then how does that relate globally?  The 3year option is obviously a discount on buying 3 lots of 1year support.  Does the "security upgrades" and "product upgrades" mean that these things wont be available without buying into these schemes?  Is Ubuntu becoming non-free?  Also i hope that some people answering questions in here have been offered some pay for the high level of support they provide in here but i have only heard about this through 3rd parties so it's all a bit of a surprise for me

Good luck all
Regards from
Tom 

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