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Message #05273
[Bug 1653833] [NEW] Color device stops working during calibration, preventing it to finish
Public bug reported:
💣 HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
💥 RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)
🔍 RELEVANT DETAILS:
- It doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)
💻 SYSTEM SPECS:
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Affects: gnome-color-manager (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
** Description changed:
HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://i37.servimg.com/u/f37/16/19/87/90/screen10.jpg)
RELEVANT DETAILS:
- Doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- - Bugs in this application are recurrent.
+ - Bugs in this application are recurrent: fix the cause, not the symptoms.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Description changed:
HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://i37.servimg.com/u/f37/16/19/87/90/screen10.jpg)
RELEVANT DETAILS:
- Doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- - Bugs in this application are recurrent: fix the cause, not the symptoms.
+ - Bugs in this application are recurrent: fix the root cause, not the symptoms.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Description changed:
HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- - Screenshot: (https://i37.servimg.com/u/f37/16/19/87/90/screen10.jpg)
+ - Screenshot: (https://goo.gl/Wisrd7)
RELEVANT DETAILS:
- Doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- - Bugs in this application are recurrent: fix the root cause, not the symptoms.
+ - Bugs in this application are recurrent. Fix the root cause, not the symptoms: (https://goo.gl/dxihAJ)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Description changed:
HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)
RELEVANT DETAILS:
- Doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- - Bugs in this application are recurrent. Fix the root cause, not the symptoms: (https://goo.gl/dxihAJ)
+ - Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Description changed:
- HOW TO REPRODUCE:
+ 💣 HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
- RESULT:
+ 💥 RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)
- RELEVANT DETAILS:
+ 🔍 RELEVANT DETAILS:
- Doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Description changed:
💣 HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
💥 RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)
🔍 RELEVANT DETAILS:
- - Doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
+ - It doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
** Description changed:
💣 HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
💥 RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)
🔍 RELEVANT DETAILS:
- It doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)
+ 💻 SYSTEM SPECS:
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
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https://bugs.launchpad.net/bugs/1653833
Title:
Color device stops working during calibration, preventing it to finish
Status in gnome-color-manager package in Ubuntu:
New
Bug description:
💣 HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).
💥 RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)
🔍 RELEVANT DETAILS:
- It doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)
💻 SYSTEM SPECS:
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)
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