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[Bug 1653833] Re: Color device stops working during calibration, preventing it to finish

 

** Bug watch added: GNOME Bug Tracker #776841
   https://bugzilla.gnome.org/show_bug.cgi?id=776841

** Also affects: gnome-color-manager via
   https://bugzilla.gnome.org/show_bug.cgi?id=776841
   Importance: Unknown
       Status: Unknown

** Changed in: gnome-color-manager (Ubuntu)
   Importance: Undecided => Medium

** Changed in: gnome-color-manager (Ubuntu)
       Status: New => Triaged

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https://bugs.launchpad.net/bugs/1653833

Title:
  Color device stops working during calibration, preventing it to finish

Status in GNOME Color Manager:
  Unknown
Status in gnome-color-manager package in Ubuntu:
  Triaged

Bug description:
  💣 HOW TO REPRODUCE:
  - Do a calibration using the precise profile (haven't tried with the other ones).

  💥 RESULT:
  - After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
  - Retying always fails, and the calibration can never complete.
  - Screenshot: (https://goo.gl/Wisrd7)

  🔍 RELEVANT DETAILS:
  - It doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
  - The used device was a Pantone Huey Pro.
  - Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)

  💻 SYSTEM SPECS:
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: gnome-color-manager 3.18.0-1ubuntu1
  ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
  Uname: Linux 4.4.0-57-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.4
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Jan  4 00:24:10 2017
  InstallationDate: Installed on 2013-01-25 (1439 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  SourcePackage: gnome-color-manager
  UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)

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References