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Re: Getting users to care (was Re: [Fwd: Re: Update manager])

 

On Tue, Jun 16, 2009 at 2:20 PM, Scott Kitterman <ubuntu@xxxxxxxxxxxxx>wrote:

> On Tue, 16 Jun 2009 11:40:12 +0530 mac_v <drkvi-a@xxxxxxxxx> wrote:
> ...
> >It is accepted that the icon is NOT very useful and also ignored
> ...
>
> I have to disagree.  This has been repeatedly asserted, but I don't recall
> any actual studies that support this.
>
> This change has been overwhelmingly negatively received by all classes of
> user.
>
> My own view is that the old method was quite reasonably discoverable for
> users that cared about updates and that being more obvious isn't going to
> cause signficant numbers of users that don't care to suddenly start doing
> so.  I think mostly this change is annoying both groups.
>
> I believe the current efforts try to solve the wrong problem.  I think it
> would be a better use of this mental energy trying to figure out how to get
> more users to care about updates.
>
> I've been stunned to be talking to people who said they didn't care if
> their computers were part of a botnet because they didn't keep any private
> information on their computers.  Trying to find a way to be sufficiently
> obtrusive to make users care about something they don't really care about
> isn't, in my opinion, a recipe for success.

What about trying to educate people about other reasons to install updates.
For example, it's worth pointing out that updates often contain bug fixes.

Natan

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