unity-design team mailing list archive

[Niklas Rosenqvist <niklas.s.rosenqvist@xxxxxxxxx>]

The thing with the help application is that it isn't very good looking.
Ubuntu's new direction with Unity is to bring good design and good code.
Instead of looking like a web page I want an application that looks more
native. The help application is really good at providing help when you need
it but it isn't giving the tour like experience new users could benefit of.
A step by step program which guides through the user through Unity and the
rest of Ubuntu. Then at the end there could be a button saying, "Do you need
more help, open the help application".

I think the main difference between the two applications is that the help
application sorts topics by category while Ubuntu tour will provide a first
time user guide, step by step. Today people find these guides on the
internet in different blog posts. Do you agree on that they satisfies
different needs? The tour is a first time user guide and in the help
application you search for what you need help with?

2011/5/14 Jeremy Bicha <jeremy@xxxxxxxxx>

> On 14 May 2011 15:27, Niklas Rosenqvist <niklas.s.rosenqvist@xxxxxxxxx>
> wrote:
> > The two problems I'm trying to solve is that new users don't know what to
> do
> > next after a fresh install and the second one is the possibility to
> further
> > extend the Ubuntu desktop environment (maybe with Unity 2D). Now when a
> user
> > who just migrated from Windows (a very likely situation) he has no idea
> of
> > how Ubuntu is used. Windows users are used to find an executable to
> download
> > on the web and then install it by an installation wizard and in Ubuntu
> you
> > simply search the Ubuntu Software Center. It's not okay to expect a user
> to
> > read on the web just to learn how he/she should install a program since
> > these things aren't apparent from the view that greets a user on a newly
> > installed system.
> > This will be solved with a "Welcome"-screen that can contain what would
> ease
> > the learning curve of a new operating system. The Ubuntu Tour would be a
> > great option to have here and since there are plenty of reasons why the
> > ubuntu-restriced-extras package shouldn't be encouraged to install there
> > must at least be something that explains to the user how he should enable
> > flash since this is today almost a necessity for surfing the web for
> many.
> > What we want is an easy transition for newly migrated users and the
> welcome
> > screen can provide just that.
>
> How about just opening Help the first time the user logs in? Then all
> we'd have to do is make sure the front page of Help is actually
> helpful. I think the Help does a pretty decent job but we're looking
> to improve it for 11.10. I'm not very convinced that we need to make
> room on the front page for a link to install Flash (it is in the guide
> though). We do have a section about how to add or remove software.
>
> We can add more pictures to the guide. Since the guide is shipped on
> the CD, we can't go overboard with images but we can definitely add
> more if they make the content easier to understand and more useful.
>
> Jeremy Bicha
>
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