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[Bug 1804794] [NEW] Linux, Ubuntu, 18.04, NB13, SUT hung at cold boot progress when connect Salomon Dock.(FR:1/10times)

 

Public bug reported:


Description:
Connect a Single-c Salomin Dock to SUT,
1.Connect three monitors to Salomon Dock. Close Lid of SUT, shut down SUT. Cold Boot SUT by press Dock power button, SUT will hang in cold boot progress.
2. Connect some devices to Salomon Dock, cold boot SUT, SUT will hang in cold boot progress.

Expected Behavior:
SUT cold boot normally with Salomon Dock and device connect on it.

Severity:
Sev-2
P2
C2
L4

Test Environment:
1. Project: Northbay 13
2. BIOS: 0.4.1
3. OS:CI Ubuntu 18.04
4. Salomon Single-C Dock 165: DP/N :0YVYPW REV X00  FW:00.00.12.01
5.Devices:
USB2.0 Dell Mouse-70 (REV-A01) MS116  0H9W5N
USB2.0 Dell Keboard-32 (REV-A00)  DELL Rusty KB216T
ADATA USB3.0-26 USB3.0 8GB
SanDisk USB-C-06 16GB SDCZ450
USB3.1 / 480G SanDisk SSD-26 
6.Monitors:
P2214H Dell Monitor-15
S2718HN Dell Monitor-77
AW2518H Alienware Monitor-83

Note:
1. VNP on Lid open

Cross Platform:
N/A

Test case:
[CSV-TC-5209][WIS-TC-4396] Linux_NB_Salomon-Wired-Dock-The "Cold Boot" Stress Test step:27
 
Steps to Reproduce:  
1. Flash Latest BIOS, install Ubuntu OS 18.04.
2. Boot to OS, connect a Salomon Dock to SUT;
3. Connect a HDMI monitor two DP monitors to SUT;
4. Close lid of SUT set external three displays to Join Display Mode;
5. Press Power Button on Salomon Dock to Shut Down SUT;
6. Press Power Button on Salomon Dock to Power on SUT;
7. SUT will hang in cold boot progress.---->problem1(refer to Video)
8. Connect USB Keyboard and USB Mouse to SUT;
9. Connect USB-A 3.0 and Type-c USB 3.1 Memory Key to SUT;
10. Connect a Type-c 3.1 SSD to SUT;
11. Close SUT Lid, set external three displays to Join Display Mode;
12. Press Power Button on Salomon Dock to Shut Down SUT;
13. Press Power Button on Salomon Dock to Power on SUT;
14. Find SUT hang in cold boot progress.---->problem2(refer to Video)

** Affects: glance
     Importance: Undecided
         Status: New


** Tags: north-bay-13

** Attachment added: "VID_hung cold boot 1.mp4"
   https://bugs.launchpad.net/bugs/1804794/+attachment/5215589/+files/VID_hung%20cold%20boot%201.mp4

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https://bugs.launchpad.net/bugs/1804794

Title:
  Linux, Ubuntu,18.04, NB13, SUT hung at cold boot progress when connect
  Salomon Dock.(FR:1/10times)

Status in Glance:
  New

Bug description:
  
  Description:
  Connect a Single-c Salomin Dock to SUT,
  1.Connect three monitors to Salomon Dock. Close Lid of SUT, shut down SUT. Cold Boot SUT by press Dock power button, SUT will hang in cold boot progress.
  2. Connect some devices to Salomon Dock, cold boot SUT, SUT will hang in cold boot progress.

  Expected Behavior:
  SUT cold boot normally with Salomon Dock and device connect on it.

  Severity:
  Sev-2
  P2
  C2
  L4

  Test Environment:
  1. Project: Northbay 13
  2. BIOS: 0.4.1
  3. OS:CI Ubuntu 18.04
  4. Salomon Single-C Dock 165: DP/N :0YVYPW REV X00  FW:00.00.12.01
  5.Devices:
  USB2.0 Dell Mouse-70 (REV-A01) MS116  0H9W5N
  USB2.0 Dell Keboard-32 (REV-A00)  DELL Rusty KB216T
  ADATA USB3.0-26 USB3.0 8GB
  SanDisk USB-C-06 16GB SDCZ450
  USB3.1 / 480G SanDisk SSD-26 
  6.Monitors:
  P2214H Dell Monitor-15
  S2718HN Dell Monitor-77
  AW2518H Alienware Monitor-83

  Note:
  1. VNP on Lid open

  Cross Platform:
  N/A

  Test case:
  [CSV-TC-5209][WIS-TC-4396] Linux_NB_Salomon-Wired-Dock-The "Cold Boot" Stress Test step:27
   
  Steps to Reproduce:  
  1. Flash Latest BIOS, install Ubuntu OS 18.04.
  2. Boot to OS, connect a Salomon Dock to SUT;
  3. Connect a HDMI monitor two DP monitors to SUT;
  4. Close lid of SUT set external three displays to Join Display Mode;
  5. Press Power Button on Salomon Dock to Shut Down SUT;
  6. Press Power Button on Salomon Dock to Power on SUT;
  7. SUT will hang in cold boot progress.---->problem1(refer to Video)
  8. Connect USB Keyboard and USB Mouse to SUT;
  9. Connect USB-A 3.0 and Type-c USB 3.1 Memory Key to SUT;
  10. Connect a Type-c 3.1 SSD to SUT;
  11. Close SUT Lid, set external three displays to Join Display Mode;
  12. Press Power Button on Salomon Dock to Shut Down SUT;
  13. Press Power Button on Salomon Dock to Power on SUT;
  14. Find SUT hang in cold boot progress.---->problem2(refer to Video)

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