yahoo-eng-team team mailing list archive

[Belmiro Moreira <1810342@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

The "API unexpected exception" message tells the user to open a bug in launchpad and attach the log file if possible.
Usually an user doesn't have access to API logs and doesn't know about the nuts and bolts of OpenStack.
This error message has been confusing some of our users because asks them to not contact the cloud provider support but instead a website that they don't know.

I would prefer to have only a simple error message like "API unexpected
exception" or instead, a configurable message where the cloud provider
can point their users to the correct support page.

** Affects: nova
     Importance: Undecided
     Assignee: Belmiro Moreira (moreira-belmiro-email-lists)
         Status: In Progress

** Changed in: nova
     Assignee: (unassigned) => Belmiro Moreira (moreira-belmiro-email-lists)

** Description changed:

- The "API unexpected exception" message tells the user to open a bug in launchpad
- and attach the log file if possible.
- Usually an user doesn't have access to API logs and doesn't know about the nuts 
- and bolts of OpenStack.
- This error message has been confusing some of our users because asks them to not
- contact the cloud provider support but instead a website that they don't know.
+ The "API unexpected exception" message tells the user to open a bug in launchpad and attach the log file if possible.
+ Usually an user doesn't have access to API logs and doesn't know about the nuts and bolts of OpenStack.
+ This error message has been confusing some of our users because asks them to not contact the cloud provider support but instead a website that they don't know.
  
- I would prefer to have only a simple error message like "API unexpected exception" 
- or instead, a configurable message where the cloud provider can point their users 
- to the correct support page.
+ I would prefer to have only a simple error message like "API unexpected
+ exception" or instead, a configurable message where the cloud provider
+ can point their users to the correct support page.

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https://bugs.launchpad.net/bugs/1810342

Title:
  API unexpected exception message

Status in OpenStack Compute (nova):
  In Progress

Bug description:
  The "API unexpected exception" message tells the user to open a bug in launchpad and attach the log file if possible.
  Usually an user doesn't have access to API logs and doesn't know about the nuts and bolts of OpenStack.
  This error message has been confusing some of our users because asks them to not contact the cloud provider support but instead a website that they don't know.

  I would prefer to have only a simple error message like "API
  unexpected exception" or instead, a configurable message where the
  cloud provider can point their users to the correct support page.

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