acertimeline team mailing list archive

[Deepak Sarda <deepak@xxxxxxxxxx>]

Hi all.

I just got an email from Acer noting that they are doing a product
recall for some of their models.

See link: http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=SG&LID=ENG&IType=JM31

[quote]
It has come to our attention that certain Acer Aspire Notebooks may
overheat under specific conditions. Acer is therefore voluntarily
instituting a safety recall for these products.

The affected units are Acer Aspire models AS3410, AS3810T, AS3810TG,
AS3810TZ and AS3810TZG manufactured prior to September 15, 2009. In
the affected units the microphone cable may overheat when extreme
pressure is applied repeatedly to the left palm rest. As a result, the
unitҳ case may become deformed and the system may malfunction.

Acer has voluntarily instituted a safety recall program to proactively
replace the microphone cable in the affected units to eliminate any
risk of overheating.
[/quote]

The above linked page includes a form where you can enter your unit's
serial number to find out if your laptop is affected.

I've never used the microphone jack on my 3810T so I've never
encountered this issue. Nevertheless, I've placed a request for their
local customer support to contact me so that I can work out when/how
to take my laptop in for repairs.

Also, I am not sure if this recall affects only units shipped
in/around Singapore. Can someone on the list who bought their laptop
in US/Europe confirm if they are affected by the recall?

Regards,
Deepak.