c2c-oerpscenario team mailing list archive

[juan carlos zeas espinales <746955@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I am testing HelpDesk Module, And at the first time the form crash.

Step 1: I created a new database with demonstration data option
activated, default language Spanish (NI), extended interface. I only
installed the CRM module, with only assitance/help characteristic.  I
did click on helpdesk and support option. Then, List view appear. After
that I double clicked on last record, form view appear, later on I
clicked on open button, resulting the crash window.

Step 2: Result that I got, it was a crash windows with two tabs, the
second tab show me next message:

"Environment Information : 
System : Windows-XP-5.1.2600-SP3
OS Name : nt
Operating System Release : XP
Operating System Version : 5.1.2600
Operating System Architecture : 32bit
Operating System Locale : es_NI.cp1252
Python Version : 2.5.2
OpenERP-Client Version : 6.0.1
Last revision No. & ID :Bazaar Package not Found !Traceback (most recent call last):
  File "netsvc.pyo", line 489, in dispatch
  File "service\web_services.pyo", line 599, in dispatch
  File "osv\osv.pyo", line 122, in wrapper
  File "osv\osv.pyo", line 176, in execute
  File "osv\osv.pyo", line 167, in execute_cr
  File "osv\orm.pyo", line 2921, in read
  File "osv\orm.pyo", line 3041, in _read_flat
  File "osv\fields.pyo", line 793, in get
  File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 252, in _get_display_text
  File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 180, in format_date_tz
  File "tools\misc.pyo", line 1433, in server_to_local_timestamp
  File "tools\misc.pyo", line 1351, in get_server_timezone
  File "tools\misc.pyo", line 1336, in detect_server_timezone
  File "pytz\__init__.pyo", line 147, in timezone
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe9 in position 15: ordinal not in range(128)"


Step 3: Result I expected is the open function over the record.
Step 4: I am using a computer with Windows XP SP3.  I am not working in client-server mode, I am in stand alone mode.
Step 5: I am using OpenERP 6, GTK version 6.0.1.

I don't now how to execute bazaar in order to take the exact version and
revision. I repeated three times the process (creating a second and a
third database with the options I explained before) and the result is
the same.

Thanks in advance.

** Affects: openobject-addons
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/746955

Title:
  Helpdesk module crash

Status in OpenERP Modules (addons):
  New

Bug description:
  I am testing HelpDesk Module, And at the first time the form crash.

  Step 1: I created a new database with demonstration data option
  activated, default language Spanish (NI), extended interface. I only
  installed the CRM module, with only assitance/help characteristic.  I
  did click on helpdesk and support option. Then, List view appear.
  After that I double clicked on last record, form view appear, later on
  I clicked on open button, resulting the crash window.

  Step 2: Result that I got, it was a crash windows with two tabs, the
  second tab show me next message:

  "Environment Information : 
  System : Windows-XP-5.1.2600-SP3
  OS Name : nt
  Operating System Release : XP
  Operating System Version : 5.1.2600
  Operating System Architecture : 32bit
  Operating System Locale : es_NI.cp1252
  Python Version : 2.5.2
  OpenERP-Client Version : 6.0.1
  Last revision No. & ID :Bazaar Package not Found !Traceback (most recent call last):
    File "netsvc.pyo", line 489, in dispatch
    File "service\web_services.pyo", line 599, in dispatch
    File "osv\osv.pyo", line 122, in wrapper
    File "osv\osv.pyo", line 176, in execute
    File "osv\osv.pyo", line 167, in execute_cr
    File "osv\orm.pyo", line 2921, in read
    File "osv\orm.pyo", line 3041, in _read_flat
    File "osv\fields.pyo", line 793, in get
    File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 252, in _get_display_text
    File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 180, in format_date_tz
    File "tools\misc.pyo", line 1433, in server_to_local_timestamp
    File "tools\misc.pyo", line 1351, in get_server_timezone
    File "tools\misc.pyo", line 1336, in detect_server_timezone
    File "pytz\__init__.pyo", line 147, in timezone
  UnicodeDecodeError: 'ascii' codec can't decode byte 0xe9 in position 15: ordinal not in range(128)"

  
  Step 3: Result I expected is the open function over the record.
  Step 4: I am using a computer with Windows XP SP3.  I am not working in client-server mode, I am in stand alone mode.
  Step 5: I am using OpenERP 6, GTK version 6.0.1.

  I don't now how to execute bazaar in order to take the exact version
  and revision. I repeated three times the process (creating a second
  and a third database with the options I explained before) and the
  result is the same.

  Thanks in advance.