c2c-oerpscenario team mailing list archive

["Ferdinand @ Camptocamp" <721180@xxxxxxxxxxxxxxxxxx>]

sorry , i have not seen your comment
 I do NOT agree

the project issue does not send the id in the mail header - so the same
problem here

BTW this worked fine in V5 - I do not understand why this is removed.

it's 1/2 line of code to add the id to the subject and IMHO is mandatory
part of every tracking system to uniquely identify the case.

ad 1 
* project issue needs a project (mandatory), hence it is not suitable for "normal" crm requests which are handled by mailgate - it's definitely not possible to determine a project from a customer request.

ad 2 
* if the customers receives a mail with the ticket number, he will use it for communication hence :
** for communication with partners/clients the bug number must be searchable in the search view (not via Form goto id)

BTW - it would be nice  to supply a an inactive template for then
base.action.rule you mentioned, I am not sure that it is as simple as it
looks at the first glance


** Changed in: openobject-addons
       Status: Invalid => New

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https://bugs.launchpad.net/bugs/721180

Title:
  [6.0] crm - no more ticket number ?

Status in OpenERP Modules (addons):
  New

Bug description:
  in v5 we had "visible" ticket numbers which have also been printed in the "subject" of emails
  this information is not available nay more - neither in mails not in in forms
  how should the communication with partners etc work now ?