c2c-oerpscenario team mailing list archive

["Amit Parik \(OpenERP\)" <amp@xxxxxxxxxxx>]

** Attachment added: "crm_mail.ogv"
   https://bugs.launchpad.net/openobject-addons/+bug/792380/+attachment/2191852/+files/crm_mail.ogv

** Changed in: openobject-addons
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/792380

Title:
  V6.1 Dev double message-id in forwarded CRM mails

Status in OpenERP Modules (addons):
  Incomplete

Bug description:
  When a CRM message is forwarded to a (list of) users, an openobject reference is created as Message-Id.
  When using thunderbird (no other clients checked) as originating sender, the original Message-ID (note the different casing with Message-Id) is still included in the message body. 
  When the mail is replied, openobject doesn't find the openobject-reference anymore, resulting in a new case and so on.
  Whether this is a bug in thunderbird or not hasn't been verified, nor other mail clients.

  Using an X-header, like X-OpenObject-Reference instead of Message-Id
  would be a permanent resolution.

  Regards,
  Ruben

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