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[Bug 2121095] [NEW] Laptop (HP Victus 15) fails to resume from suspend mode with flashing lock screen

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Public bug reported:

I've installed Ubuntu 24.04.03 LTS on my laptop (HP Victus 15),
alongside with Windows 11.

## The issue
Every time I close the lid after using the laptop, it enters into Suspend mode (Sleep mode). And when I open it again, the lock screen appears, disappaers, and reappears again around 20 seconds later, repeatedly, making impossible to enter the password or interact with the laptop. The system is unusable until I reboot the system.

## Troubleshooting
I made sure everything is up-to-date. Then I tried reinstalling NVIDIA drivers (575.64.03), disabling Wayland in GDM, and using lightdm as display manager. None of those worked.
According to this article (https://help.ubuntu.com/stable/ubuntu-help/power-suspendfail.html.fr), it is an incompatiblity problem.

## Laptop specs
Laptop model: HP Victus 15
Kernel: Linux 6.14.0-28-generic
Distro: Ubuntu 24.04.03 LTS x86_64
CPU: Intel Core i5-12450H
GPU: NVIDIA GeForce RTX 4050 Max-Q
Integrated GPU: Intel UHD Graphics

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.14.0-28.28~24.04.1-generic 6.14.8
Uname: Linux 6.14.0-28-generic x86_64
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
 DeviceFileMinor: 4323
 DeviceFileMode: 256
 DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX Open Kernel Module for x86_64  575.64.03  Release Build  (dvs-builder@U22-I3-H04-03-5)  Wed Jun 25 18:17:57 UTC 2025
 GCC version:  gcc version 13.3.0 (Ubuntu 13.3.0-6ubuntu2~24.04)
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Aug 20 21:54:31 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Alder Lake-P GT1 [UHD Graphics] [8086:46a3] (rev 0c) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Alder Lake-P GT1 [UHD Graphics] [103c:8c2d]
 NVIDIA Corporation AD107M [GeForce RTX 4050 Max-Q / Mobile] [10de:28a1] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company AD107M [GeForce RTX 4050 Max-Q / Mobile] [103c:8c2d]
InstallationDate: Installed on 2025-08-18 (2 days ago)
InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64 (20250805.1)
MachineType: HP Victus by HP Gaming Laptop 15-fa1xxx
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-28-generic root=UUID=1280afcb-7b9f-4c68-b562-ff029b3e9203 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/19/2024
dmi.bios.release: 15.19
dmi.bios.vendor: AMI
dmi.bios.version: F.19
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8C2D
dmi.board.vendor: HP
dmi.board.version: 63.43
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 63.43
dmi.modalias: dmi:bvnAMI:bvrF.19:bd11/19/2024:br15.19:efr63.43:svnHP:pnVictusbyHPGamingLaptop15-fa1xxx:pvr:rvnHP:rn8C2D:rvr63.43:cvnHP:ct10:cvrChassisVersion:skuB9QC4EA#ABF:
dmi.product.family: 103C_5335M7 HP Victus
dmi.product.name: Victus by HP Gaming Laptop 15-fa1xxx
dmi.product.sku: B9QC4EA#ABF
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 25.0.7-0ubuntu0.24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug noble ubuntu

-- 
You received this bug notification because you are a member of
Debcrafters packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2121095

Title:
  Laptop (HP Victus 15) fails to resume from suspend mode with flashing
  lock screen

Status in xorg package in Ubuntu:
  New

Bug description:
  I've installed Ubuntu 24.04.03 LTS on my laptop (HP Victus 15),
  alongside with Windows 11.

  ## The issue
  Every time I close the lid after using the laptop, it enters into Suspend mode (Sleep mode). And when I open it again, the lock screen appears, disappaers, and reappears again around 20 seconds later, repeatedly, making impossible to enter the password or interact with the laptop. The system is unusable until I reboot the system.

  ## Troubleshooting
  I made sure everything is up-to-date. Then I tried reinstalling NVIDIA drivers (575.64.03), disabling Wayland in GDM, and using lightdm as display manager. None of those worked.
  According to this article (https://help.ubuntu.com/stable/ubuntu-help/power-suspendfail.html.fr), it is an incompatiblity problem.

  ## Laptop specs
  Laptop model: HP Victus 15
  Kernel: Linux 6.14.0-28-generic
  Distro: Ubuntu 24.04.03 LTS x86_64
  CPU: Intel Core i5-12450H
  GPU: NVIDIA GeForce RTX 4050 Max-Q
  Integrated GPU: Intel UHD Graphics

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: xorg 1:7.7+23ubuntu3
  ProcVersionSignature: Ubuntu 6.14.0-28.28~24.04.1-generic 6.14.8
  Uname: Linux 6.14.0-28-generic x86_64
  .proc.driver.nvidia.capabilities.fabric-imex-mgmt:
   DeviceFileMinor: 4323
   DeviceFileMode: 256
   DeviceFileModify: 1
  .proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
  .proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
  .proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
  .proc.driver.nvidia.registry: Binary: ""
  .proc.driver.nvidia.suspend: suspend hibernate resume
  .proc.driver.nvidia.suspend_depth: default modeset uvm
  .proc.driver.nvidia.version:
   NVRM version: NVIDIA UNIX Open Kernel Module for x86_64  575.64.03  Release Build  (dvs-builder@U22-I3-H04-03-5)  Wed Jun 25 18:17:57 UTC 2025
   GCC version:  gcc version 13.3.0 (Ubuntu 13.3.0-6ubuntu2~24.04)
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: pass
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Aug 20 21:54:31 2025
  DistUpgraded: Fresh install
  DistroCodename: noble
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation Alder Lake-P GT1 [UHD Graphics] [8086:46a3] (rev 0c) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Alder Lake-P GT1 [UHD Graphics] [103c:8c2d]
   NVIDIA Corporation AD107M [GeForce RTX 4050 Max-Q / Mobile] [10de:28a1] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company AD107M [GeForce RTX 4050 Max-Q / Mobile] [103c:8c2d]
  InstallationDate: Installed on 2025-08-18 (2 days ago)
  InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64 (20250805.1)
  MachineType: HP Victus by HP Gaming Laptop 15-fa1xxx
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-28-generic root=UUID=1280afcb-7b9f-4c68-b562-ff029b3e9203 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/19/2024
  dmi.bios.release: 15.19
  dmi.bios.vendor: AMI
  dmi.bios.version: F.19
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 8C2D
  dmi.board.vendor: HP
  dmi.board.version: 63.43
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.ec.firmware.release: 63.43
  dmi.modalias: dmi:bvnAMI:bvrF.19:bd11/19/2024:br15.19:efr63.43:svnHP:pnVictusbyHPGamingLaptop15-fa1xxx:pvr:rvnHP:rn8C2D:rvr63.43:cvnHP:ct10:cvrChassisVersion:skuB9QC4EA#ABF:
  dmi.product.family: 103C_5335M7 HP Victus
  dmi.product.name: Victus by HP Gaming Laptop 15-fa1xxx
  dmi.product.sku: B9QC4EA#ABF
  dmi.sys.vendor: HP
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 25.0.7-0ubuntu0.24.04.1
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
  version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

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