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Message #117461
[Bug 1440032] Re: nm-applet is missing the Sierra EM7345 4G LTE
After the latest updates the card isn't working anymore.
sudo lsusb -vs 1:28
Bus 001 Device 028: ID 1199:a001 Sierra Wireless, Inc.
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 239 Miscellaneous Device
bDeviceSubClass 2 ?
bDeviceProtocol 1 Interface Association
bMaxPacketSize0 64
idVendor 0x1199 Sierra Wireless, Inc.
idProduct 0xa001
bcdDevice 17.29
iManufacturer 1 Sierra Wireless Inc.
iProduct 2 Sierra Wireless EM7345 4G LTE
iSerial 3 01393**********
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 229
bNumInterfaces 4
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 100mA
Interface Association:
bLength 8
bDescriptorType 11
bFirstInterface 0
bInterfaceCount 2
bFunctionClass 2 Communications
bFunctionSubClass 13
bFunctionProtocol 0
iFunction 4 Sierra Wireless EM7345 4G LTE
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 2 Communications
bInterfaceSubClass 13
bInterfaceProtocol 0
iInterface 5 Sierra Wireless EM7345 4G LTE (NCM)
CDC Header:
bcdCDC 1.20
CDC Union:
bMasterInterface 0
bSlaveInterface 1
CDC NCM:
bcdNcmVersion 1.00
bmNetworkCapabilities 0x00
CDC Ethernet:
iMacAddress 6 FFFFFFFFFFFF
bmEthernetStatistics 0x00000000
wMaxSegmentSize 1514
wNumberMCFilters 0x0000
bNumberPowerFilters 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 4
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 1
bNumEndpoints 1
bInterfaceClass 2 Communications
bInterfaceSubClass 14
bInterfaceProtocol 0
iInterface 7 Sierra Wireless EM7345 4G LTE (MBIM)
CDC Header:
bcdCDC 1.20
CDC Union:
bMasterInterface 0
bSlaveInterface 1
CDC MBIM:
bcdMBIMVersion 1.00
wMaxControlMessage 512
bNumberFilters 32
bMaxFilterSize 192
wMaxSegmentSize 2048
bmNetworkCapabilities 0x04
UNRECOGNIZED CDC: 08 24 1c 00 01 01 dc 05
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 4
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 0
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 1
iInterface 8 Data (OFF)
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 1
bNumEndpoints 2
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 1
iInterface 9 Data (NCM)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 2
bNumEndpoints 2
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 2
iInterface 10 Data (MBIM)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Interface Association:
bLength 8
bDescriptorType 11
bFirstInterface 2
bInterfaceCount 2
bFunctionClass 2 Communications
bFunctionSubClass 2 Abstract (modem)
bFunctionProtocol 1 AT-commands (v.25ter)
iFunction 11 Sierra Wireless EM7345 4G LTE
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 2
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 2 Communications
bInterfaceSubClass 2 Abstract (modem)
bInterfaceProtocol 1 AT-commands (v.25ter)
iInterface 12 Sierra Wireless EM7345 4G LTE
CDC Header:
bcdCDC 1.20
CDC Union:
bMasterInterface 2
bSlaveInterface 3
CDC Call Management:
bmCapabilities 0x00
bDataInterface 3
CDC ACM:
bmCapabilities 0x07
sends break
line coding and serial state
get/set/clear comm features
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 4
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 3
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 10 CDC Data
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0
iInterface 13 Data
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x84 EP 4 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x04 EP 4 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Device Qualifier (for other device speed):
bLength 10
bDescriptorType 6
bcdUSB 2.00
bDeviceClass 239 Miscellaneous Device
bDeviceSubClass 2 ?
bDeviceProtocol 1 Interface Association
bMaxPacketSize0 64
bNumConfigurations 1
Device Status: 0x0001
Self Powered
After activating the card no window is showing the "Enter Pin" Field
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager-applet in Ubuntu.
https://bugs.launchpad.net/bugs/1440032
Title:
nm-applet is missing the Sierra EM7345 4G LTE
Status in network-manager-applet package in Ubuntu:
New
Bug description:
The current system Ubuntu 15.04 Beta2 (up2date) is missing the nm-
applet after restarting the system.
It might be a problem with the Sierra EM7345 module?!
After the new install of Ubuntu 15.04 Beta2 i saw the Sierra for one or two times inside the nm-applet and i could create a mobile-data connection over HSDPA/UMTS/LTE. But just for this time.
Now, after some regular updates, the Sierra Card is not accessable
inside the nm-applet menu for creating a new mobile data connection,
the old connection profil is missing too. The Sierra EM7345 was also
named as cdc-wdm not by name.
[ 2.277029] usb 1-4: New USB device found, idVendor=1199, idProduct=a001
[ 2.277031] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2.277033] usb 1-4: Product: Sierra Wireless EM7345 4G LTE
[ 2.277034] usb 1-4: Manufacturer: Sierra Wireless Inc.
[ 2.277035] usb 1-4: SerialNumber: 013937003691337
# lsusb
Bus 003 Device 002: ID 8087:8001 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 04f2:b449 Chicony Electronics Co., Ltd
Bus 001 Device 005: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 138a:0017 Validity Sensors, Inc.
Bus 001 Device 003: ID 058f:9540 Alcor Micro Corp.
Bus 001 Device 002: ID 1199:a001 Sierra Wireless, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: network-manager-gnome 0.9.10.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-11.11-generic 3.19.3
Uname: Linux 3.19.0-11-generic x86_64
ApportVersion: 2.17-0ubuntu1
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Apr 3 13:24:21 2015
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/nm-applet
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2015-04-02 (0 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
IpRoute:
default via 192.168.0.1 dev wlan0 proto static metric 1024
192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.193
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
ProcEnviron:
LANGUAGE=de_DE
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
SourcePackage: network-manager-applet
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
wlan0 wifi connected /org/freedesktop/NetworkManager/Devices/2 5ghz.offlinehoster.de e1d2c80e-d6c2-4029-80bd-ed4e93fac4d5 /org/freedesktop/NetworkManager/ActiveConnection/1
eth0 ethernet unavailable /org/freedesktop/NetworkManager/Devices/1 -- -- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/0 -- -- --
nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.
---
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
DistroRelease: Ubuntu 15.04
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2015-04-03 (18 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
IpRoute:
default via 10.100.1.1 dev eth0 proto static metric 1024
10.100.1.0/24 dev eth0 proto kernel scope link src 10.100.1.99
169.254.0.0/16 dev eth0 scope link metric 1000
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=false
WWANEnabled=false
WimaxEnabled=true
Package: network-manager-applet (not installed)
ProcEnviron:
LANGUAGE=de_DE
TERM=xterm
PATH=(custom, no user)
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Tags: vivid
Uname: Linux 3.19.0-15-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
eth0 ethernet connected /org/freedesktop/NetworkManager/Devices/1 Automatisches Ethernet 97829441-a5a9-4a17-a8b0-817db2292448 /org/freedesktop/NetworkManager/ActiveConnection/5
cdc-wdm0 gsm unavailable /org/freedesktop/NetworkManager/Devices/6 -- -- --
wlan0 wifi unavailable /org/freedesktop/NetworkManager/Devices/2 -- -- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/0 -- -- --
nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.
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References
