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[dino99 <1468624@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

when a printing task is started, it happens that some old jobs are still
in job queue and so are printed first instead of the wanted one.

Opening the hplip toolbox, the old jobs are not listed, so its
impossible to know about it/them and their numbers. And there is no
option to blindly emptying that queue. Such working feature is really
needed.

But if the user ask for opening a task into that hplip toolbox, that
time the job is displayed with its path. That is expected, but the real
pain is about these old jobs not listed, not shown and fully unknown.

On the other side cups is also fully ignoring to list & display these
old jobs: this is also fully awaited.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: hplip 3.15.6-0ubuntu1
ProcVersionSignature: Ubuntu 4.0.0-3.5-generic 4.0.5
Uname: Linux 4.0.0-3-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.17.3-0ubuntu4
Architecture: i386
CupsErrorLog:
 
CurrentDesktop: GNOME
Date: Thu Jun 25 08:29:24 2015
Lpstat:
 device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
 device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
 grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.0.0-3-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro
SourcePackage: hplip
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3002
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5W DH Deluxe
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: P5W DH Deluxe
dmi.product.version: System Version
dmi.sys.vendor: ASUSTEK COMPUTER INC

** Affects: cups
     Importance: Undecided
         Status: New

** Affects: hplip (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 wily

** Also affects: cups
   Importance: Undecided
       Status: New

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1468624

Title:
  job queue not populated and nothing listed

Status in CUPS - Common Unix Printing System:
  New
Status in hplip package in Ubuntu:
  New

Bug description:
  when a printing task is started, it happens that some old jobs are
  still in job queue and so are printed first instead of the wanted one.

  Opening the hplip toolbox, the old jobs are not listed, so its
  impossible to know about it/them and their numbers. And there is no
  option to blindly emptying that queue. Such working feature is really
  needed.

  But if the user ask for opening a task into that hplip toolbox, that
  time the job is displayed with its path. That is expected, but the
  real pain is about these old jobs not listed, not shown and fully
  unknown.

  On the other side cups is also fully ignoring to list & display these
  old jobs: this is also fully awaited.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: hplip 3.15.6-0ubuntu1
  ProcVersionSignature: Ubuntu 4.0.0-3.5-generic 4.0.5
  Uname: Linux 4.0.0-3-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.17.3-0ubuntu4
  Architecture: i386
  CupsErrorLog:
   
  CurrentDesktop: GNOME
  Date: Thu Jun 25 08:29:24 2015
  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart_C4500.ppd', '/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
   grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.0.0-3-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro
  SourcePackage: hplip
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

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