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Message #129763
[Bug 1479267] Re: Brother MFC-L8650CDW cuts top of the page
The problem is not in cups but in ghostscript. Downgrading ghostscript
solves the problem.
** Package changed: cups (Ubuntu) => ghostscript (Ubuntu)
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https://bugs.launchpad.net/bugs/1479267
Title:
Brother MFC-L8650CDW cuts top of the page
Status in ghostscript package in Ubuntu:
New
Bug description:
I've installed Brother's drivers from
http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcl8650cdw_eu_cn&os=128
They've worked fine until now. For some reason even if I try to print
test page (the page with Ubuntu logos) the top of the page is not
printed. It looks like it's printed outside of the page as if the page
contents are shifted up. Printer's self test page prints just fine.
We really need this printer to do our work.
I don't know if cups is the right package for this bug but feel free
to correct it.
What I've tried already:
Reinstalling the Brother drivers (the same version as newer wasn't available). After that reinstalling the printer on printer settings.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.6
ProcVersionSignature: Ubuntu 3.13.0-59.98-generic 3.13.11-ckt22
Uname: Linux 3.13.0-59-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Lupa evätty: '/var/log/cups/error_log'
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Wed Jul 29 11:33:53 2015
KernLog:
Lpstat:
device for Brother-HL-3040CN-series: usb://Brother/HL-3040CN%20series?serial=000D1J577489
device for Brother-MFC-L8650CDW: usb://Brother/MFC-L8650CDW?serial=E73477D4J121859
device for Lexmark-X5490: usb://Lexmark/5400%20Series?serial=22N018014002OL2&interface=1
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Lexmark-X5490: Generic text-only printer
Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
Brother-MFC-L8650CDW: Brother MFC-L8650CDW CUPS
Brother-HL-3040CN-series: Brother HL3040CN CUPS
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-59-generic root=UUID=9ce2c9f0-d271-4bba-bff2-c46fb4d7f2cd ro splash quiet vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to trusty on 2014-12-01 (239 days ago)
dmi.bios.date: 07/26/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0701
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5G41T-M LE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd07/26/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5G41T-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
mtime.conffile..etc.cups.cupsd.conf: 2014-12-01T12:53:24.694185
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References