desktop-packages team mailing list archive

[Dave Gilbert <ubuntu@xxxxxxxxxxx>]

Triaged: Reporter has tracked it down to a regression in a particular package
Medium: 'A problem with a non-essential hardware component'
Also added regression-update tag

** Tags added: regression-update

** Changed in: ghostscript (Ubuntu)
       Status: New => Triaged

** Changed in: ghostscript (Ubuntu)
   Importance: Undecided => Medium

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https://bugs.launchpad.net/bugs/1479267

Title:
  Brother MFC-L8650CDW cuts top of the page

Status in ghostscript package in Ubuntu:
  Triaged

Bug description:
  I've installed Brother's drivers from
  http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcl8650cdw_eu_cn&os=128

  They've worked fine until now. For some reason even if I try to print
  test page (the page with Ubuntu logos) the top of the page is not
  printed. It looks like it's printed outside of the page as if the page
  contents are shifted up.  Printer's self test page prints just fine.

  We really need this printer to do our work.

  I don't know if cups is the right package for this bug but feel free
  to correct it.

  What I've tried already:
  Reinstalling the Brother drivers (the same version as newer wasn't available). After that reinstalling the printer on printer settings. 

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.6
  ProcVersionSignature: Ubuntu 3.13.0-59.98-generic 3.13.11-ckt22
  Uname: Linux 3.13.0-59-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  CupsErrorLog: Error: [Errno 13] Lupa evätty: '/var/log/cups/error_log'
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Wed Jul 29 11:33:53 2015
  KernLog:

  Lpstat:
   device for Brother-HL-3040CN-series: usb://Brother/HL-3040CN%20series?serial=000D1J577489
   device for Brother-MFC-L8650CDW: usb://Brother/MFC-L8650CDW?serial=E73477D4J121859
   device for Lexmark-X5490: usb://Lexmark/5400%20Series?serial=22N018014002OL2&interface=1
  MachineType: System manufacturer System Product Name
  Papersize: a4
  PpdFiles:
   Lexmark-X5490: Generic text-only printer
   Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
   Brother-MFC-L8650CDW: Brother MFC-L8650CDW CUPS
   Brother-HL-3040CN-series: Brother HL3040CN CUPS
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-59-generic root=UUID=9ce2c9f0-d271-4bba-bff2-c46fb4d7f2cd ro splash quiet vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to trusty on 2014-12-01 (239 days ago)
  dmi.bios.date: 07/26/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0701
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5G41T-M LE
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd07/26/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5G41T-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  mtime.conffile..etc.cups.cupsd.conf: 2014-12-01T12:53:24.694185

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