desktop-packages team mailing list archive

[Tomin <1479267@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I've installed Brother's drivers from
http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcl8650cdw_eu_cn&os=128

They've worked fine until now. For some reason even if I try to print
test page (the page with Ubuntu logos) the top of the page is not
printed. It looks like it's printed outside of the page as if the page
contents are shifted up.  Printer's self test page prints just fine.

We really need this printer to do our work.

I don't know if cups is the right package for this bug but feel free to
correct it.

What I've tried already:
Reinstalling the Brother drivers (the same version as newer wasn't available). After that reinstalling the printer on printer settings. 

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.6
ProcVersionSignature: Ubuntu 3.13.0-59.98-generic 3.13.11-ckt22
Uname: Linux 3.13.0-59-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Lupa evätty: '/var/log/cups/error_log'
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Wed Jul 29 11:33:53 2015
KernLog:

Lpstat:
 device for Brother-HL-3040CN-series: usb://Brother/HL-3040CN%20series?serial=000D1J577489
 device for Brother-MFC-L8650CDW: usb://Brother/MFC-L8650CDW?serial=E73477D4J121859
 device for Lexmark-X5490: usb://Lexmark/5400%20Series?serial=22N018014002OL2&interface=1
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
 Lexmark-X5490: Generic text-only printer
 Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
 Brother-MFC-L8650CDW: Brother MFC-L8650CDW CUPS
 Brother-HL-3040CN-series: Brother HL3040CN CUPS
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-59-generic root=UUID=9ce2c9f0-d271-4bba-bff2-c46fb4d7f2cd ro splash quiet vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to trusty on 2014-12-01 (239 days ago)
dmi.bios.date: 07/26/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0701
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5G41T-M LE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd07/26/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5G41T-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
mtime.conffile..etc.cups.cupsd.conf: 2014-12-01T12:53:24.694185

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

** Description changed:

  I've installed Brother's drivers from
  http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcl8650cdw_eu_cn&os=128
  
  They've worked fine until now. For some reason even if I try to print
  test page (the page with Ubuntu logos) the top of the page is not
  printed. It looks like it's printed outside of the page as if the page
  contents are shifted up.  Printer's self test page prints just fine.
  
  We really need this printer to do our work.
  
  I don't know if cups is the right package for this bug but feel free to
  correct it.
  
+ What I've tried already:
+ Reinstalling the Brother drivers (the same version as newer wasn't available). After that reinstalling the printer on printer settings. 
+ 
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.6
  ProcVersionSignature: Ubuntu 3.13.0-59.98-generic 3.13.11-ckt22
  Uname: Linux 3.13.0-59-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  CupsErrorLog: Error: [Errno 13] Lupa evätty: '/var/log/cups/error_log'
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Wed Jul 29 11:33:53 2015
  KernLog:
-  
+ 
  Lpstat:
-  device for Brother-HL-3040CN-series: usb://Brother/HL-3040CN%20series?serial=000D1J577489
-  device for Brother-MFC-L8650CDW: usb://Brother/MFC-L8650CDW?serial=E73477D4J121859
-  device for Lexmark-X5490: usb://Lexmark/5400%20Series?serial=22N018014002OL2&interface=1
+  device for Brother-HL-3040CN-series: usb://Brother/HL-3040CN%20series?serial=000D1J577489
+  device for Brother-MFC-L8650CDW: usb://Brother/MFC-L8650CDW?serial=E73477D4J121859
+  device for Lexmark-X5490: usb://Lexmark/5400%20Series?serial=22N018014002OL2&interface=1
  MachineType: System manufacturer System Product Name
  Papersize: a4
  PpdFiles:
-  Lexmark-X5490: Generic text-only printer
-  Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
-  Brother-MFC-L8650CDW: Brother MFC-L8650CDW CUPS
-  Brother-HL-3040CN-series: Brother HL3040CN CUPS
+  Lexmark-X5490: Generic text-only printer
+  Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
+  Brother-MFC-L8650CDW: Brother MFC-L8650CDW CUPS
+  Brother-HL-3040CN-series: Brother HL3040CN CUPS
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-59-generic root=UUID=9ce2c9f0-d271-4bba-bff2-c46fb4d7f2cd ro splash quiet vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to trusty on 2014-12-01 (239 days ago)
  dmi.bios.date: 07/26/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0701
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5G41T-M LE
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd07/26/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5G41T-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  mtime.conffile..etc.cups.cupsd.conf: 2014-12-01T12:53:24.694185

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1479267

Title:
  Brother MFC-L8650CDW cuts top of the page

Status in cups package in Ubuntu:
  New

Bug description:
  I've installed Brother's drivers from
  http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcl8650cdw_eu_cn&os=128

  They've worked fine until now. For some reason even if I try to print
  test page (the page with Ubuntu logos) the top of the page is not
  printed. It looks like it's printed outside of the page as if the page
  contents are shifted up.  Printer's self test page prints just fine.

  We really need this printer to do our work.

  I don't know if cups is the right package for this bug but feel free
  to correct it.

  What I've tried already:
  Reinstalling the Brother drivers (the same version as newer wasn't available). After that reinstalling the printer on printer settings. 

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.6
  ProcVersionSignature: Ubuntu 3.13.0-59.98-generic 3.13.11-ckt22
  Uname: Linux 3.13.0-59-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  CupsErrorLog: Error: [Errno 13] Lupa evätty: '/var/log/cups/error_log'
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Wed Jul 29 11:33:53 2015
  KernLog:

  Lpstat:
   device for Brother-HL-3040CN-series: usb://Brother/HL-3040CN%20series?serial=000D1J577489
   device for Brother-MFC-L8650CDW: usb://Brother/MFC-L8650CDW?serial=E73477D4J121859
   device for Lexmark-X5490: usb://Lexmark/5400%20Series?serial=22N018014002OL2&interface=1
  MachineType: System manufacturer System Product Name
  Papersize: a4
  PpdFiles:
   Lexmark-X5490: Generic text-only printer
   Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
   Brother-MFC-L8650CDW: Brother MFC-L8650CDW CUPS
   Brother-HL-3040CN-series: Brother HL3040CN CUPS
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-59-generic root=UUID=9ce2c9f0-d271-4bba-bff2-c46fb4d7f2cd ro splash quiet vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to trusty on 2014-12-01 (239 days ago)
  dmi.bios.date: 07/26/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0701
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5G41T-M LE
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd07/26/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5G41T-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  mtime.conffile..etc.cups.cupsd.conf: 2014-12-01T12:53:24.694185

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