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[Bug 1497196] [NEW] libreoffice-writer crashed and will not restart

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Public bug reported:

Writer crashed suddenly and will not reopen. I transferred the file I
was working on to another computer and the file was locked for editing.
I have managed to recover the document but still cannot restart Writer,
even after a removal/re-installation of the libreoffice package. The
other libreoffice programs are working fine.

root@nemesis:/home/chaos# lsb_release -rd
Description:	Ubuntu 14.04.3 LTS
Release:	14.04

root@nemesis:/home/chaos# lshw -short
H/W path         Device     Class          Description
======================================================
                            system         TravelMate B113 (TravelMate B113_0748
/0                          bus            BA10_HX
/0/0                        memory         128KiB BIOS
/0/4                        processor      Intel(R) Pentium(R) CPU 987 @ 1.50GHz
/0/4/9                      memory         32KiB L1 cache
/0/4/a                      memory         256KiB L2 cache
/0/4/b                      memory         2MiB L3 cache
/0/8                        memory         32KiB L1 cache
/0/18                       memory         4GiB System Memory
/0/18/0                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
/0/18/1                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
/0/100                      bridge         2nd Generation Core Processor Family 
/0/100/2                    display        2nd Generation Core Processor Family 
/0/100/16                   communication  7 Series/C210 Series Chipset Family M
/0/100/1a                   bus            7 Series/C210 Series Chipset Family U
/0/100/1b                   multimedia     7 Series/C210 Series Chipset Family H
/0/100/1c                   bridge         7 Series/C210 Series Chipset Family P
/0/100/1c.1                 bridge         7 Series/C210 Series Chipset Family P
/0/100/1c.1/0    wlan0      network        Centrino Advanced-N 6235
/0/100/1c.2                 bridge         7 Series/C210 Series Chipset Family P
/0/100/1c.2/0    p2p1       network        NetLink BCM57785 Gigabit Ethernet PCI
/0/100/1c.2/0.1             generic        BCM57765/57785 SDXC/MMC Card Reader
/0/100/1d                   bus            7 Series/C210 Series Chipset Family U
/0/100/1f                   bridge         7 Series Chipset Family LPC Controlle
/0/100/1f.2                 storage        7 Series Chipset Family 6-port SATA C
/0/100/1f.3                 bus            7 Series/C210 Series Chipset Family S
/0/1             scsi0      storage        
/0/1/0.0.0       /dev/sda   disk           320GB ST320LT020-9YG14
/0/1/0.0.0/1     /dev/sda1  volume         1047MiB Windows FAT volume
/0/1/0.0.0/2     /dev/sda2  volume         9510MiB Linux swap volume
/0/1/0.0.0/3     /dev/sda3  volume         287GiB EXT4 volume

Package: libreoffice
Status: install ok installed
Priority: optional
Section: metapackages
Installed-Size: 161
Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
Architecture: amd64
Version: 1:4.2.8-0ubuntu2

root@nemesis:/home/chaos# ps aux | grep "libre"
chaos     2222  0.0  0.0 133404  3220 ?        Sl   01:36   0:00 /usr/lib/libreoffice/program/oosplash --writer
chaos     2250  0.1  2.7 1264024 105616 ?      Sl   01:36   0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
root      4451  0.0  0.0  11744   936 pts/1    S+   02:16   0:00 grep --color=auto libre

Killed processes, restarted Writer, got a recovery window (see attached
screenshot), Writer crashed again after trying to recover "untitled: in
recovery screen. That was not the document I was working on when the
program crashed. I have not used Writer on this particular computer
until just recently...

root@nemesis:/home/chaos# ps aux | grep "libre"
chaos     4515  0.0  0.1 141600  5264 ?        Sl   02:23   0:00 /usr/lib/libreoffice/program/oosplash --writer
chaos     4534  0.7  2.5 1232148 97156 ?       Sl   02:23   0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
root      4643  0.0  0.0  11740   936 pts/1    S+   02:26   0:00 grep --color=auto libre

root@nemesis:/home/chaos# kill -9 4515 4534

root@nemesis:/home/chaos# ps aux | grep "libre"
root      4645  0.0  0.0  11740   936 pts/1    S+   02:27   0:00 grep --color=auto libre

Restarted again and skipped through the recovery screens for "untitled"
and managed to get Writer restarted. This still may cause a problem in
the future as I do not know what caused the initial crash. Writer was
locked up even after a logout and a reboot. I reinstalled the
libreoffice package and still could not get Writer running until I went
through the process kill in terminal. Program seems to be functioning
normally for now...

Hope you have enough info on this one...
):}>

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: libreoffice-writer 1:4.2.8-0ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
Uname: Linux 3.13.0-63-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
Date: Fri Sep 18 01:46:25 2015
InstallationDate: Installed on 2014-05-13 (492 days ago)
InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: libreoffice (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

** Attachment added: "Killed all processes. Restarted Writer.  Writer crashed again after attempting doc recovery."
   https://bugs.launchpad.net/bugs/1497196/+attachment/4467615/+files/Screenshot%20from%202015-09-18%2002%3A24%3A01.png

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1497196

Title:
  libreoffice-writer crashed and will not restart

Status in libreoffice package in Ubuntu:
  New

Bug description:
  Writer crashed suddenly and will not reopen. I transferred the file I
  was working on to another computer and the file was locked for
  editing. I have managed to recover the document but still cannot
  restart Writer, even after a removal/re-installation of the
  libreoffice package. The other libreoffice programs are working fine.

  root@nemesis:/home/chaos# lsb_release -rd
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  root@nemesis:/home/chaos# lshw -short
  H/W path         Device     Class          Description
  ======================================================
                              system         TravelMate B113 (TravelMate B113_0748
  /0                          bus            BA10_HX
  /0/0                        memory         128KiB BIOS
  /0/4                        processor      Intel(R) Pentium(R) CPU 987 @ 1.50GHz
  /0/4/9                      memory         32KiB L1 cache
  /0/4/a                      memory         256KiB L2 cache
  /0/4/b                      memory         2MiB L3 cache
  /0/8                        memory         32KiB L1 cache
  /0/18                       memory         4GiB System Memory
  /0/18/0                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
  /0/18/1                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
  /0/100                      bridge         2nd Generation Core Processor Family 
  /0/100/2                    display        2nd Generation Core Processor Family 
  /0/100/16                   communication  7 Series/C210 Series Chipset Family M
  /0/100/1a                   bus            7 Series/C210 Series Chipset Family U
  /0/100/1b                   multimedia     7 Series/C210 Series Chipset Family H
  /0/100/1c                   bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.1                 bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.1/0    wlan0      network        Centrino Advanced-N 6235
  /0/100/1c.2                 bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.2/0    p2p1       network        NetLink BCM57785 Gigabit Ethernet PCI
  /0/100/1c.2/0.1             generic        BCM57765/57785 SDXC/MMC Card Reader
  /0/100/1d                   bus            7 Series/C210 Series Chipset Family U
  /0/100/1f                   bridge         7 Series Chipset Family LPC Controlle
  /0/100/1f.2                 storage        7 Series Chipset Family 6-port SATA C
  /0/100/1f.3                 bus            7 Series/C210 Series Chipset Family S
  /0/1             scsi0      storage        
  /0/1/0.0.0       /dev/sda   disk           320GB ST320LT020-9YG14
  /0/1/0.0.0/1     /dev/sda1  volume         1047MiB Windows FAT volume
  /0/1/0.0.0/2     /dev/sda2  volume         9510MiB Linux swap volume
  /0/1/0.0.0/3     /dev/sda3  volume         287GiB EXT4 volume

  Package: libreoffice
  Status: install ok installed
  Priority: optional
  Section: metapackages
  Installed-Size: 161
  Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
  Architecture: amd64
  Version: 1:4.2.8-0ubuntu2

  root@nemesis:/home/chaos# ps aux | grep "libre"
  chaos     2222  0.0  0.0 133404  3220 ?        Sl   01:36   0:00 /usr/lib/libreoffice/program/oosplash --writer
  chaos     2250  0.1  2.7 1264024 105616 ?      Sl   01:36   0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
  root      4451  0.0  0.0  11744   936 pts/1    S+   02:16   0:00 grep --color=auto libre

  Killed processes, restarted Writer, got a recovery window (see
  attached screenshot), Writer crashed again after trying to recover
  "untitled: in recovery screen. That was not the document I was working
  on when the program crashed. I have not used Writer on this particular
  computer until just recently...

  root@nemesis:/home/chaos# ps aux | grep "libre"
  chaos     4515  0.0  0.1 141600  5264 ?        Sl   02:23   0:00 /usr/lib/libreoffice/program/oosplash --writer
  chaos     4534  0.7  2.5 1232148 97156 ?       Sl   02:23   0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
  root      4643  0.0  0.0  11740   936 pts/1    S+   02:26   0:00 grep --color=auto libre

  root@nemesis:/home/chaos# kill -9 4515 4534

  root@nemesis:/home/chaos# ps aux | grep "libre"
  root      4645  0.0  0.0  11740   936 pts/1    S+   02:27   0:00 grep --color=auto libre

  Restarted again and skipped through the recovery screens for
  "untitled" and managed to get Writer restarted. This still may cause a
  problem in the future as I do not know what caused the initial crash.
  Writer was locked up even after a logout and a reboot. I reinstalled
  the libreoffice package and still could not get Writer running until I
  went through the process kill in terminal. Program seems to be
  functioning normally for now...

  Hope you have enough info on this one...
  ):}>

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: libreoffice-writer 1:4.2.8-0ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
  Uname: Linux 3.13.0-63-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  Date: Fri Sep 18 01:46:25 2015
  InstallationDate: Installed on 2014-05-13 (492 days ago)
  InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

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