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Message #140819
[Bug 1497196] Re: libreoffice-writer crashed and will not restart
Lorin Soura, as per the screenshot it looks that while LibreOffice is
still actually running, it has become non-responsive.
** Changed in: libreoffice (Ubuntu)
Importance: Undecided => Medium
** Changed in: libreoffice (Ubuntu)
Status: Invalid => New
** Summary changed:
- libreoffice-writer crashed and will not restart
+ libreoffice-writer becomes non-responsive
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https://bugs.launchpad.net/bugs/1497196
Title:
libreoffice-writer becomes non-responsive
Status in libreoffice package in Ubuntu:
Incomplete
Bug description:
Writer crashed suddenly and will not reopen. I transferred the file I
was working on to another computer and the file was locked for
editing. I have managed to recover the document but still cannot
restart Writer, even after a removal/re-installation of the
libreoffice package. The other libreoffice programs are working fine.
root@nemesis:/home/chaos# lsb_release -rd
Description: Ubuntu 14.04.3 LTS
Release: 14.04
root@nemesis:/home/chaos# lshw -short
H/W path Device Class Description
======================================================
system TravelMate B113 (TravelMate B113_0748
/0 bus BA10_HX
/0/0 memory 128KiB BIOS
/0/4 processor Intel(R) Pentium(R) CPU 987 @ 1.50GHz
/0/4/9 memory 32KiB L1 cache
/0/4/a memory 256KiB L2 cache
/0/4/b memory 2MiB L3 cache
/0/8 memory 32KiB L1 cache
/0/18 memory 4GiB System Memory
/0/18/0 memory 2GiB SODIMM DDR3 Synchronous 1333 MHz
/0/18/1 memory 2GiB SODIMM DDR3 Synchronous 1333 MHz
/0/100 bridge 2nd Generation Core Processor Family
/0/100/2 display 2nd Generation Core Processor Family
/0/100/16 communication 7 Series/C210 Series Chipset Family M
/0/100/1a bus 7 Series/C210 Series Chipset Family U
/0/100/1b multimedia 7 Series/C210 Series Chipset Family H
/0/100/1c bridge 7 Series/C210 Series Chipset Family P
/0/100/1c.1 bridge 7 Series/C210 Series Chipset Family P
/0/100/1c.1/0 wlan0 network Centrino Advanced-N 6235
/0/100/1c.2 bridge 7 Series/C210 Series Chipset Family P
/0/100/1c.2/0 p2p1 network NetLink BCM57785 Gigabit Ethernet PCI
/0/100/1c.2/0.1 generic BCM57765/57785 SDXC/MMC Card Reader
/0/100/1d bus 7 Series/C210 Series Chipset Family U
/0/100/1f bridge 7 Series Chipset Family LPC Controlle
/0/100/1f.2 storage 7 Series Chipset Family 6-port SATA C
/0/100/1f.3 bus 7 Series/C210 Series Chipset Family S
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 320GB ST320LT020-9YG14
/0/1/0.0.0/1 /dev/sda1 volume 1047MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 9510MiB Linux swap volume
/0/1/0.0.0/3 /dev/sda3 volume 287GiB EXT4 volume
Package: libreoffice
Status: install ok installed
Priority: optional
Section: metapackages
Installed-Size: 161
Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
Architecture: amd64
Version: 1:4.2.8-0ubuntu2
root@nemesis:/home/chaos# ps aux | grep "libre"
chaos 2222 0.0 0.0 133404 3220 ? Sl 01:36 0:00 /usr/lib/libreoffice/program/oosplash --writer
chaos 2250 0.1 2.7 1264024 105616 ? Sl 01:36 0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
root 4451 0.0 0.0 11744 936 pts/1 S+ 02:16 0:00 grep --color=auto libre
Killed processes, restarted Writer, got a recovery window (see
attached screenshot), Writer crashed again after trying to recover
"untitled: in recovery screen. That was not the document I was working
on when the program crashed. I have not used Writer on this particular
computer until just recently...
root@nemesis:/home/chaos# ps aux | grep "libre"
chaos 4515 0.0 0.1 141600 5264 ? Sl 02:23 0:00 /usr/lib/libreoffice/program/oosplash --writer
chaos 4534 0.7 2.5 1232148 97156 ? Sl 02:23 0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
root 4643 0.0 0.0 11740 936 pts/1 S+ 02:26 0:00 grep --color=auto libre
root@nemesis:/home/chaos# kill -9 4515 4534
root@nemesis:/home/chaos# ps aux | grep "libre"
root 4645 0.0 0.0 11740 936 pts/1 S+ 02:27 0:00 grep --color=auto libre
Restarted again and skipped through the recovery screens for
"untitled" and managed to get Writer restarted. This still may cause a
problem in the future as I do not know what caused the initial crash.
Writer was locked up even after a logout and a reboot. I reinstalled
the libreoffice package and still could not get Writer running until I
went through the process kill in terminal. Program seems to be
functioning normally for now...
Hope you have enough info on this one...
):}>
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: libreoffice-writer 1:4.2.8-0ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
Uname: Linux 3.13.0-63-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
Date: Fri Sep 18 01:46:25 2015
InstallationDate: Installed on 2014-05-13 (492 days ago)
InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
ProcEnviron:
LANGUAGE=en_US
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)
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References
