desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Lorin Soura, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable
apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
sudo nano /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/LibreOfficeBugWrangling when you
file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will
automatically open a new bug report which can then dealt with more
efficiently.

Please do not attach your crash report manually to this report and
reopen it.

As well, please do not announce in this report you created a new bug
report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: libreoffice (Ubuntu)
       Status: New => Invalid

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1497196

Title:
  libreoffice-writer crashed and will not restart

Status in libreoffice package in Ubuntu:
  Invalid

Bug description:
  Writer crashed suddenly and will not reopen. I transferred the file I
  was working on to another computer and the file was locked for
  editing. I have managed to recover the document but still cannot
  restart Writer, even after a removal/re-installation of the
  libreoffice package. The other libreoffice programs are working fine.

  root@nemesis:/home/chaos# lsb_release -rd
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  root@nemesis:/home/chaos# lshw -short
  H/W path         Device     Class          Description
  ======================================================
                              system         TravelMate B113 (TravelMate B113_0748
  /0                          bus            BA10_HX
  /0/0                        memory         128KiB BIOS
  /0/4                        processor      Intel(R) Pentium(R) CPU 987 @ 1.50GHz
  /0/4/9                      memory         32KiB L1 cache
  /0/4/a                      memory         256KiB L2 cache
  /0/4/b                      memory         2MiB L3 cache
  /0/8                        memory         32KiB L1 cache
  /0/18                       memory         4GiB System Memory
  /0/18/0                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
  /0/18/1                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
  /0/100                      bridge         2nd Generation Core Processor Family 
  /0/100/2                    display        2nd Generation Core Processor Family 
  /0/100/16                   communication  7 Series/C210 Series Chipset Family M
  /0/100/1a                   bus            7 Series/C210 Series Chipset Family U
  /0/100/1b                   multimedia     7 Series/C210 Series Chipset Family H
  /0/100/1c                   bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.1                 bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.1/0    wlan0      network        Centrino Advanced-N 6235
  /0/100/1c.2                 bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.2/0    p2p1       network        NetLink BCM57785 Gigabit Ethernet PCI
  /0/100/1c.2/0.1             generic        BCM57765/57785 SDXC/MMC Card Reader
  /0/100/1d                   bus            7 Series/C210 Series Chipset Family U
  /0/100/1f                   bridge         7 Series Chipset Family LPC Controlle
  /0/100/1f.2                 storage        7 Series Chipset Family 6-port SATA C
  /0/100/1f.3                 bus            7 Series/C210 Series Chipset Family S
  /0/1             scsi0      storage        
  /0/1/0.0.0       /dev/sda   disk           320GB ST320LT020-9YG14
  /0/1/0.0.0/1     /dev/sda1  volume         1047MiB Windows FAT volume
  /0/1/0.0.0/2     /dev/sda2  volume         9510MiB Linux swap volume
  /0/1/0.0.0/3     /dev/sda3  volume         287GiB EXT4 volume

  Package: libreoffice
  Status: install ok installed
  Priority: optional
  Section: metapackages
  Installed-Size: 161
  Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
  Architecture: amd64
  Version: 1:4.2.8-0ubuntu2

  root@nemesis:/home/chaos# ps aux | grep "libre"
  chaos     2222  0.0  0.0 133404  3220 ?        Sl   01:36   0:00 /usr/lib/libreoffice/program/oosplash --writer
  chaos     2250  0.1  2.7 1264024 105616 ?      Sl   01:36   0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
  root      4451  0.0  0.0  11744   936 pts/1    S+   02:16   0:00 grep --color=auto libre

  Killed processes, restarted Writer, got a recovery window (see
  attached screenshot), Writer crashed again after trying to recover
  "untitled: in recovery screen. That was not the document I was working
  on when the program crashed. I have not used Writer on this particular
  computer until just recently...

  root@nemesis:/home/chaos# ps aux | grep "libre"
  chaos     4515  0.0  0.1 141600  5264 ?        Sl   02:23   0:00 /usr/lib/libreoffice/program/oosplash --writer
  chaos     4534  0.7  2.5 1232148 97156 ?       Sl   02:23   0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
  root      4643  0.0  0.0  11740   936 pts/1    S+   02:26   0:00 grep --color=auto libre

  root@nemesis:/home/chaos# kill -9 4515 4534

  root@nemesis:/home/chaos# ps aux | grep "libre"
  root      4645  0.0  0.0  11740   936 pts/1    S+   02:27   0:00 grep --color=auto libre

  Restarted again and skipped through the recovery screens for
  "untitled" and managed to get Writer restarted. This still may cause a
  problem in the future as I do not know what caused the initial crash.
  Writer was locked up even after a logout and a reboot. I reinstalled
  the libreoffice package and still could not get Writer running until I
  went through the process kill in terminal. Program seems to be
  functioning normally for now...

  Hope you have enough info on this one...
  ):}>

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: libreoffice-writer 1:4.2.8-0ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
  Uname: Linux 3.13.0-63-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  Date: Fri Sep 18 01:46:25 2015
  InstallationDate: Installed on 2014-05-13 (492 days ago)
  InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

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