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Message #140801
Re: [Bug 1497196] Re: libreoffice-writer crashed and will not restart
There is no crash report. I followed your instructions to the letter.
libreoffice just crashed and will not open. Clicking on the icon produces a
greyed-out desktop screen with a small window that says "view contents of
filesystem" when you hover over it. I suspect that it is a graphics-related
issue with my hardware.
On Fri, Sep 18, 2015 at 3:01 AM, Christopher M. Penalver <
christopher.m.penalver@xxxxxxxxx> wrote:
> Lorin Soura, thank you for reporting this and helping make Ubuntu better.
> However, your crash report is missing. Please follow these instructions to
> have apport report a new bug about your crash that can be dealt with by the
> automatic retracer. First, execute at a terminal:
> cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y
> upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg &&
> sudo service apport start force_start=1
>
> If you are running the Ubuntu Stable Release you might need to enable
> apport in /etc/default/apport and restart.
>
> Now reproduce the crash, then open your file manager, navigate to your
> /var/crash directory and open the crash report you wish to submit.
> If this fails you will have to open a terminal and file your report with
> 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash
> is the crash you would like to report. If you get an error that you aren't
> allowed to access this report you will have to file it with 'sudo
> ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command
> against the crash report and a window pops up asking you to report this,
> but then never opens a new report, you would be affected by
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order
> to WORKAROUND this, one would need to open the following file via a command
> line:
> sudo nano /etc/apport/crashdb.conf
>
> and comment out the line:
> 'problem_types': ['Bug', 'Package'],
>
> by changing it to:
> # 'problem_types': ['Bug', 'Package'],
>
> Save, close, and try to file the crash report again via:
> ubuntu-bug /var/crash/_my_crash_report.crash
>
> Please follow https://wiki.ubuntu.com/LibreOfficeBugWrangling when you
> file this crash report so the necessary information is provided.
>
> I'm closing this bug report since the process outlined above will
> automatically open a new bug report which can then dealt with more
> efficiently.
>
> Please do not attach your crash report manually to this report and
> reopen it.
>
> As well, please do not announce in this report you created a new bug
> report.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://wiki.ubuntu.com/ReportingBugs
>
> ** Changed in: libreoffice (Ubuntu)
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1497196
>
> Title:
> libreoffice-writer crashed and will not restart
>
> Status in libreoffice package in Ubuntu:
> Invalid
>
> Bug description:
> Writer crashed suddenly and will not reopen. I transferred the file I
> was working on to another computer and the file was locked for
> editing. I have managed to recover the document but still cannot
> restart Writer, even after a removal/re-installation of the
> libreoffice package. The other libreoffice programs are working fine.
>
> root@nemesis:/home/chaos# lsb_release -rd
> Description: Ubuntu 14.04.3 LTS
> Release: 14.04
>
> root@nemesis:/home/chaos# lshw -short
> H/W path Device Class Description
> ======================================================
> system TravelMate B113 (TravelMate
> B113_0748
> /0 bus BA10_HX
> /0/0 memory 128KiB BIOS
> /0/4 processor Intel(R) Pentium(R) CPU 987 @
> 1.50GHz
> /0/4/9 memory 32KiB L1 cache
> /0/4/a memory 256KiB L2 cache
> /0/4/b memory 2MiB L3 cache
> /0/8 memory 32KiB L1 cache
> /0/18 memory 4GiB System Memory
> /0/18/0 memory 2GiB SODIMM DDR3 Synchronous
> 1333 MHz
> /0/18/1 memory 2GiB SODIMM DDR3 Synchronous
> 1333 MHz
> /0/100 bridge 2nd Generation Core Processor
> Family
> /0/100/2 display 2nd Generation Core Processor
> Family
> /0/100/16 communication 7 Series/C210 Series Chipset
> Family M
> /0/100/1a bus 7 Series/C210 Series Chipset
> Family U
> /0/100/1b multimedia 7 Series/C210 Series Chipset
> Family H
> /0/100/1c bridge 7 Series/C210 Series Chipset
> Family P
> /0/100/1c.1 bridge 7 Series/C210 Series Chipset
> Family P
> /0/100/1c.1/0 wlan0 network Centrino Advanced-N 6235
> /0/100/1c.2 bridge 7 Series/C210 Series Chipset
> Family P
> /0/100/1c.2/0 p2p1 network NetLink BCM57785 Gigabit
> Ethernet PCI
> /0/100/1c.2/0.1 generic BCM57765/57785 SDXC/MMC Card
> Reader
> /0/100/1d bus 7 Series/C210 Series Chipset
> Family U
> /0/100/1f bridge 7 Series Chipset Family LPC
> Controlle
> /0/100/1f.2 storage 7 Series Chipset Family
> 6-port SATA C
> /0/100/1f.3 bus 7 Series/C210 Series Chipset
> Family S
> /0/1 scsi0 storage
> /0/1/0.0.0 /dev/sda disk 320GB ST320LT020-9YG14
> /0/1/0.0.0/1 /dev/sda1 volume 1047MiB Windows FAT volume
> /0/1/0.0.0/2 /dev/sda2 volume 9510MiB Linux swap volume
> /0/1/0.0.0/3 /dev/sda3 volume 287GiB EXT4 volume
>
> Package: libreoffice
> Status: install ok installed
> Priority: optional
> Section: metapackages
> Installed-Size: 161
> Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
> Architecture: amd64
> Version: 1:4.2.8-0ubuntu2
>
> root@nemesis:/home/chaos# ps aux | grep "libre"
> chaos 2222 0.0 0.0 133404 3220 ? Sl 01:36 0:00
> /usr/lib/libreoffice/program/oosplash --writer
> chaos 2250 0.1 2.7 1264024 105616 ? Sl 01:36 0:03
> /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
> root 4451 0.0 0.0 11744 936 pts/1 S+ 02:16 0:00 grep
> --color=auto libre
>
> Killed processes, restarted Writer, got a recovery window (see
> attached screenshot), Writer crashed again after trying to recover
> "untitled: in recovery screen. That was not the document I was working
> on when the program crashed. I have not used Writer on this particular
> computer until just recently...
>
> root@nemesis:/home/chaos# ps aux | grep "libre"
> chaos 4515 0.0 0.1 141600 5264 ? Sl 02:23 0:00
> /usr/lib/libreoffice/program/oosplash --writer
> chaos 4534 0.7 2.5 1232148 97156 ? Sl 02:23 0:01
> /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
> root 4643 0.0 0.0 11740 936 pts/1 S+ 02:26 0:00 grep
> --color=auto libre
>
> root@nemesis:/home/chaos# kill -9 4515 4534
>
> root@nemesis:/home/chaos# ps aux | grep "libre"
> root 4645 0.0 0.0 11740 936 pts/1 S+ 02:27 0:00 grep
> --color=auto libre
>
> Restarted again and skipped through the recovery screens for
> "untitled" and managed to get Writer restarted. This still may cause a
> problem in the future as I do not know what caused the initial crash.
> Writer was locked up even after a logout and a reboot. I reinstalled
> the libreoffice package and still could not get Writer running until I
> went through the process kill in terminal. Program seems to be
> functioning normally for now...
>
> Hope you have enough info on this one...
> ):}>
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: libreoffice-writer 1:4.2.8-0ubuntu2
> ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
> Uname: Linux 3.13.0-63-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.13
> Architecture: amd64
> Date: Fri Sep 18 01:46:25 2015
> InstallationDate: Installed on 2014-05-13 (492 days ago)
> InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64
> (20140416.2)
> ProcEnviron:
> LANGUAGE=en_US
> TERM=xterm
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: libreoffice
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions
>
--
Lorin Soura
gr8can8dian@xxxxxxxxx
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1497196
Title:
libreoffice-writer crashed and will not restart
Status in libreoffice package in Ubuntu:
Invalid
Bug description:
Writer crashed suddenly and will not reopen. I transferred the file I
was working on to another computer and the file was locked for
editing. I have managed to recover the document but still cannot
restart Writer, even after a removal/re-installation of the
libreoffice package. The other libreoffice programs are working fine.
root@nemesis:/home/chaos# lsb_release -rd
Description: Ubuntu 14.04.3 LTS
Release: 14.04
root@nemesis:/home/chaos# lshw -short
H/W path Device Class Description
======================================================
system TravelMate B113 (TravelMate B113_0748
/0 bus BA10_HX
/0/0 memory 128KiB BIOS
/0/4 processor Intel(R) Pentium(R) CPU 987 @ 1.50GHz
/0/4/9 memory 32KiB L1 cache
/0/4/a memory 256KiB L2 cache
/0/4/b memory 2MiB L3 cache
/0/8 memory 32KiB L1 cache
/0/18 memory 4GiB System Memory
/0/18/0 memory 2GiB SODIMM DDR3 Synchronous 1333 MHz
/0/18/1 memory 2GiB SODIMM DDR3 Synchronous 1333 MHz
/0/100 bridge 2nd Generation Core Processor Family
/0/100/2 display 2nd Generation Core Processor Family
/0/100/16 communication 7 Series/C210 Series Chipset Family M
/0/100/1a bus 7 Series/C210 Series Chipset Family U
/0/100/1b multimedia 7 Series/C210 Series Chipset Family H
/0/100/1c bridge 7 Series/C210 Series Chipset Family P
/0/100/1c.1 bridge 7 Series/C210 Series Chipset Family P
/0/100/1c.1/0 wlan0 network Centrino Advanced-N 6235
/0/100/1c.2 bridge 7 Series/C210 Series Chipset Family P
/0/100/1c.2/0 p2p1 network NetLink BCM57785 Gigabit Ethernet PCI
/0/100/1c.2/0.1 generic BCM57765/57785 SDXC/MMC Card Reader
/0/100/1d bus 7 Series/C210 Series Chipset Family U
/0/100/1f bridge 7 Series Chipset Family LPC Controlle
/0/100/1f.2 storage 7 Series Chipset Family 6-port SATA C
/0/100/1f.3 bus 7 Series/C210 Series Chipset Family S
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 320GB ST320LT020-9YG14
/0/1/0.0.0/1 /dev/sda1 volume 1047MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 9510MiB Linux swap volume
/0/1/0.0.0/3 /dev/sda3 volume 287GiB EXT4 volume
Package: libreoffice
Status: install ok installed
Priority: optional
Section: metapackages
Installed-Size: 161
Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
Architecture: amd64
Version: 1:4.2.8-0ubuntu2
root@nemesis:/home/chaos# ps aux | grep "libre"
chaos 2222 0.0 0.0 133404 3220 ? Sl 01:36 0:00 /usr/lib/libreoffice/program/oosplash --writer
chaos 2250 0.1 2.7 1264024 105616 ? Sl 01:36 0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
root 4451 0.0 0.0 11744 936 pts/1 S+ 02:16 0:00 grep --color=auto libre
Killed processes, restarted Writer, got a recovery window (see
attached screenshot), Writer crashed again after trying to recover
"untitled: in recovery screen. That was not the document I was working
on when the program crashed. I have not used Writer on this particular
computer until just recently...
root@nemesis:/home/chaos# ps aux | grep "libre"
chaos 4515 0.0 0.1 141600 5264 ? Sl 02:23 0:00 /usr/lib/libreoffice/program/oosplash --writer
chaos 4534 0.7 2.5 1232148 97156 ? Sl 02:23 0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
root 4643 0.0 0.0 11740 936 pts/1 S+ 02:26 0:00 grep --color=auto libre
root@nemesis:/home/chaos# kill -9 4515 4534
root@nemesis:/home/chaos# ps aux | grep "libre"
root 4645 0.0 0.0 11740 936 pts/1 S+ 02:27 0:00 grep --color=auto libre
Restarted again and skipped through the recovery screens for
"untitled" and managed to get Writer restarted. This still may cause a
problem in the future as I do not know what caused the initial crash.
Writer was locked up even after a logout and a reboot. I reinstalled
the libreoffice package and still could not get Writer running until I
went through the process kill in terminal. Program seems to be
functioning normally for now...
Hope you have enough info on this one...
):}>
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: libreoffice-writer 1:4.2.8-0ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
Uname: Linux 3.13.0-63-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
Date: Fri Sep 18 01:46:25 2015
InstallationDate: Installed on 2014-05-13 (492 days ago)
InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
ProcEnviron:
LANGUAGE=en_US
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions
Follow ups
References
